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Accounts Receivable Escalations Analyst

PointClickCare· Finance
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Mississauga$56k - $62kFull-timePosted 1w ago

About the role

Accounts Receivable Escalations Analyst responsible for preparing demand/termination/final collection notices, maintaining customer files, and supporting collections for a high-volume, mixed portfolio within a hybrid in Mississauga, Ontario.

Responsibilities

  • Preparation of demand letters, termination letters and final collection notices for Senior Care accounts, QuickMar, Pharmacy and other streams of business as needed.
  • Investigation and analysis of various customer scenarios.
  • For escalated customers, update and maintain accurate customer files with all applicable correspondence and report to AR Escalations Manager on status as required.
  • Support the AR Escalations Manager with assisting in developing payment plans and solutions to collect outstanding balances and assist in managing required communications externally and internally associated to these accounts.
  • Supporting collection’s activities relating to mixed portfolio of low dollar customer accounts, including communication with customers regarding collections issues, actions, payment inquires and invoicing.
  • Update and maintain accurate customer files with all applicable correspondence and report to Management on status as required.
  • Communication with customers within assigned portfolio regarding collections issues, actions, payment inquires and invoicing
  • Recognize billing issues through research and regular reconciliation.
  • Preparation of monthly account breakdowns and analysis, as required by the Manager and customers.
  • Compilation and provision of invoice copies, credits and unapplied payment details, as required.
  • Preparation and reconciliation of accounts, unapplied credit balances, credit notes as assigned.
  • Coordination of monthly pre-authorized payments with customers and the Payments team for assigned portfolio.
  • Participate in conference calls with customers and internal partners supporting recovery of past due invoices for small dollar accounts on AR Digital team and AR Escalations as needed.
  • Onboarding support of new team members including coordination of any co-op assignments within the team with coordination of the AR Escalation Manager.
  • Any ad hoc tasks assigned by management as required to support the overall team objectives and success of the AR Escalations and AR Digital Teams.

Qualifications

  • Bachelor's degree in accounting or 3+ year's experience processing accounts receivable.
  • Must possess a high level of moral judgment for handling confidential information and monetary transactions.
  • Strong diplomatic, negotiation and conflict resolution skills in order to handle late payment discussions.
  • Effective attention to detail and high degree of accuracy managing reconciliations.
  • Strong communication skills (both verbally and in writing) are essential, including the ability to confidently discuss disputes and deductions with internal teams and external stakeholders.
  • Must be a team player and have the ability to effectively work within a strong cross functional environment.
  • Demonstrated experience championing change in a fast-paced environment.
  • Experience coaching within a diverse team and in a business to business environment.
  • Sound analytical thinking, planning, prioritizing and execution skills.
  • Excellent computer skills with a strong working knowledge in Microsoft Word and Excel.
  • Working understanding with the US Health Care system - would be a benefit.

Skills

Required:Accounts Receivable managementCommunicationMicrosoft Word and Excel

Benefits

  • Benefits starting from Day 1!
  • Retirement Plan Matching
  • Flexible Paid Time Off
  • Wellness Support Programs and Resources
  • Parental & Caregiver Leaves
  • Fertility & Adoption Support
  • Continuous Development Support Program
  • Employee Assistance Program
  • Alllyship and Inclusion Communities
  • Employee Recognition … and more!
Last updated Oct 21, 2026. Interested? Apply on the company site.

About PointClickCare

Healthcare Software for Smarter Care Delivery | PointClickCare

Transform care coordination and outcomes with AI-powered healthcare software that improves collaboration, reimbursement, and transitions of care.

healthcare softwareEHRcare coordinationhealthcare solutionssenior livingskilled nursinghospitals & health systemscare outcomes
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