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Sr. Customer Success Manager

PointClickCare· Customer Success
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Remote$118k - $132kFull-timePosted 1w ago

About the role

Senior Customer Success Manager responsible for managing and providing world-class partnerships to clients, ensuring optimal use and value of PointClickCare’s solutions. Requires business consulting background and enterprise knowledge to drive engagements at the C-level. Remote position with travel to client locations as required.

Responsibilities

  • Owns and delivers joint customer success plans to build, grow, and expand client relationships at all levels while driving business alignment on desired outcomes.
  • Act as a Trusted Advisor and Business Partner, providing strategic guidance and cross-functional collaboration with customer Executive Leadership and internal account teams.
  • Leverage PointClickCare customer success methodology to provide a prescriptive relationship management experience, anticipate customer challenges and meet them with solutions.
  • Provide early warning and turnaround strategies focusing on customer health and churn mitigation; act as escalation point when required, manage customer expectations, and develop save plans for at-risk accounts.
  • Build exceptional relationships, take initiative in fast-paced environments, and communicate effectively (written and oral) with presentations.
  • Proven proficiency in data analysis including interpreting and translating results.
  • Serve as a remote-capable leader who can work independently to deliver customer success.

Qualifications

  • Experience in a customer-facing role within a SaaS/tech company
  • Experience in Healthcare Sales/Account Management/Customer Success with emphasis on managing a book of business, primarily focused on Enterprise customers
  • Proven track record of sustaining and growing relationships
  • Bachelor’s degree in a relevant field or equivalent practical experience and experience using a CRM tool (Salesforce and/or Gainsight)
  • Strong written and oral communication and presentation skills
  • Ability to work independently in a remote environment to deliver customer success
  • Proven data analysis skills and ability to translate results into insights

Skills

Required:Customer success managementStrategic account managementCross-functional collaborationData analysis
Last updated Oct 21, 2026. Interested? Apply on the company site.

About PointClickCare

Healthcare Software for Smarter Care Delivery | PointClickCare

Transform care coordination and outcomes with AI-powered healthcare software that improves collaboration, reimbursement, and transitions of care.

healthcare softwareEHRcare coordinationhealthcare solutionssenior livingskilled nursinghospitals & health systemscare outcomes
Company profileWebsite

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