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SSB Onboarding Manager - Rippling Spend

Rippling· Sales
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Hybrid (Bangalore, India)full-timePosted 1w ago

About the role

Onboarding Manager for Rippling Spend responsible for setting up and expanding customer implementations, building multi-threaded relationships with key decision-makers, and driving retention and growth across the book of business within the Rippling Spend product.

Responsibilities

  • Set up and customize new customer accounts for Rippling Spend, handling implementations that require a working knowledge of accounting and general ledger concepts
  • Execute successful launches of the Rippling Spend platform and drive full adoption of the tool
  • Build and nurture strong relationships with new and existing customers, ensuring their needs are met, and account health is tracked
  • Develop deep, multi-threaded relationships with key decision-makers within your accounts
  • Own retention, expansion, and overall growth across your book of business
  • Collaborate with Product, Engineering, Support, and Risk teams to provide informed recommendations that enhance the customer experience
  • Partner cross-functionally with Sales, Marketing, and Operations teams to drive efficiencies throughout the account lifecycle

Qualifications

  • 2+ years in Sales/Sales Development, Customer Success, Account Management, Project Management, or Implementations, with experience advising clients and driving revenue expansion
  • Experience engaging with financial decision-makers (Owners/CEOs, CFO, Controller, Director of Finance) at companies with up to 50 employees
  • Strong oral, written, and presentation skills with the ability to build lasting client relationships
  • Ability to understand diverse business requirements across industries and translate them into a compelling vision for customers
  • High emotional intelligence, coachability, and a genuine passion for delighting clients
  • Self-starter mentality with the energy and initiative to thrive in a fast-paced environment
  • 2+ years managing multiple SMB customers while implementing or administering expense or corporate card programs
  • Encouragement to apply even if not all requirements are met

Skills

Required:Account managementRelationship buildingCommunication

Benefits

  • Equal opportunity employer
  • Diversity and inclusion commitments
  • Reasonable accommodations available during hiring
  • Office-based work expectations with in-office presence considered essential function for those within defined office radius
Last updated Oct 14, 2026. Interested? Apply on the company site.
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About Rippling

#1 Workforce Management System | HR, IT, Finance

Rippling eliminates the friction from running a business, combining HR, IT, and Finance apps on a unified data platform.

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