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Partner Success Manager, Broker

Rippling
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Remotefull-timePosted 1w ago

About the role

Partner Success Manager to support Rippling's Broker Partners, partnering with product and engineering to develop functionality based on partner feedback, owning key partner relationships, and driving adoption and an excellent customer experience within the Technical Account Management organization.

Responsibilities

  • Develop long-lasting relationships - Manage a book of business, and own relationships with your key stakeholders - Build Rippling advocates!
  • Become a virtual member of your partners’ teams - showing them how to improve workflows through Rippling’s features including Benefits, Payroll, Reporting/Analytics, etc
  • Increase adoption - Drive partner adoption of new feature roll-outs
  • Offer white glove service - Ensure partners feel supported and engaged through attentive, personalized guidance and product enablement
  • Triage critical customer & partner issues to resolution - Act as the Rippling liaison for partner questions, issues, or escalations. Make partners feel supported by your sense of urgency and advocacy, ensuring their issues are resolved as they arise.
  • Become a product expert - you'll be a go-to resource for both partners and coworkers in a short amount of time
  • Build cross-functional ties across Rippling
  • Think like a partner - work directly with our engineering and product teams to constantly build new features and deliver an amazing new customer & partner experience
  • Hold partners accountable to success through business reviews in alignment with their assigned Channel AE

Qualifications

  • 3+ years of work experience at a SaaS company, preferably in the HCM category, in a customer or partner-facing role
  • Strong benefits background
  • Stellar written and verbal communication skills
  • Track record of building strong customer or partner relationships
  • Flexibility with changing job duties and responsibilities
  • Excellent at time management, prioritizing tasks and adapting on a day-to-day basis
  • Passion for training both partners and internal teams
  • Thrives at building new processes when they don’t exist
  • Interest in actively working with product and engineering teams

Skills

Required:SaaS / HCM domain experienceBenefits knowledgeCommunicationRelationship managementProcess developmentProduct/engineering collaboration
Last updated Oct 14, 2026. Interested? Apply on the company site.
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About Rippling

#1 Workforce Management System | HR, IT, Finance

Rippling eliminates the friction from running a business, combining HR, IT, and Finance apps on a unified data platform.

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