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Director, Business Operations

Equip Health· Care Operations
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Remote$140k - $175k + bonusFull-timePosted 1w ago

About the role

Director of Business Operations responsible for strategic execution, operational cadence, and infrastructure across Equip’s Care Operations function, translating organizational strategy into scalable systems and leading a team of analysts and project managers to drive cross-functional alignment and scalable care delivery and experience.

Responsibilities

  • Own the strategic planning, goal setting, and operational cadence for the Care Operations department to drive organizational alignment and business outcomes.
  • Lead a team of analysts and project managers, providing direct management, performance oversight, and professional development.
  • Design and execute high-impact initiatives that improve operational efficiency, regulatory compliance, and overall patient and provider experience across Care Operations.
  • Direct data analysis and operational reporting to uncover trends, diagnose root causes, and translate insights into scalable action plans.
  • Partner with cross-functional leadership to build, pilot, and implement standardized processes, project plans, and change management strategies across Care Delivery and Care Experience.
  • Establish comprehensive tracking frameworks, operational metrics, and performance dashboards to ensure departmental accountability and quality control.
  • Develop scalable operational infrastructure, best practice documentation, and continuous improvement mechanisms that support long-term organizational growth.
  • Perform other duties as assigned.

Qualifications

  • 5+ years of professional experience in business operations, management consulting, program management, or a related field within a healthcare or high-growth environment.
  • Bachelor’s degree in business, operations, healthcare administration, or a related field (or equivalent practical experience).
  • Demonstrated experience managing direct reports, including analysts or project managers, and driving team performance.
  • Demonstrated experience leading end-to-end strategic project management, process improvement, and change management initiatives.
  • Demonstrated experience writing and utilizing SQL to query complex datasets and translate operational data into actionable insights.
  • Demonstrated ability to design, pilot, and implement scalable operational processes across cross-functional teams.
  • Demonstrated proficiency using data analysis and spreadsheet tools (e.g., Excel, Google Sheets) to build operational models and reporting frameworks.
  • Demonstrated ability to manage competing priorities, resolve complex operational challenges, and communicate effectively with senior stakeholders.

Skills

Required:Strategic planningPeople/team managementData analysisSQLProcess improvement

Benefits

  • Flex PTO policy (3-5 wks/year recommended) + 11 paid company holidays.
  • Generous Parental Leave.
  • Competitive Medical, Dental, Vision, Life, and AD&D insurance with substantial premium coverage by Equip.
  • Spring Health (employer-paid mental health benefit) with 5 free therapy sessions and 5 free coaching sessions per year for you and dependents.
  • Employee Assistance Program (EAP) for mental health, legal services, financial support, and more.
  • HealthJoy, a healthcare concierge service, 100% employer-paid.
  • 401K Option.
Last updated Oct 14, 2026. Interested? Apply on the company site.

About Equip Health

Virtual, evidence-based care designed to achieve full recovery.

Virtual, evidence-based eating disorder treatment for all diagnoses.

eating disordervirtual carefamily-based treatmentmental healthresearch
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