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Staff Technical Account Manager

1Password· GTM
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Remote$143k - $207kFull-timePosted 1w ago

About the role

Staff Technical Account Manager overseeing post-sale technical relationships, onboarding, adoption, and ongoing technical guidance for customers. Focus on identity, access, device trust, and SaaS security; lead complex implementations; act as trusted technical advisor and collaborate across cross-functional teams to drive value and renewals.

Responsibilities

  • Own complex post-sale technical relationships, guiding customers from onboarding through adoption and renewal.
  • Lead technical implementations, including integrations, configuration, and security reviews.
  • Serve as a trusted technical advisor for strategic accounts and help customers achieve meaningful business outcomes.
  • Partner with Customer Success Managers to identify risks, support expansion opportunities, and maximize customer value.
  • Represent the customer perspective internally while collaborating with Product, Marketing, Support, and other cross-functional teams.
  • Create and maintain scalable resources, playbooks, knowledge-base content, processes, and metrics.
  • Mentor team members, contribute to enablement, support team leadership activities, and serve as an escalation point for complex technical challenges.

Qualifications

  • 8+ years of experience in a customer-facing technical role (e.g., Technical Account Manager, Solutions Architect, Solutions Engineer, or Implementation Consultant) in SaaS/B2B security environments.
  • Experience leading technical onboarding and implementation conversations with technical and business stakeholders across complex customer environments.
  • Strong communication, storytelling, and demonstration skills, translating technical concepts into business value.
  • Experience with identity technologies and protocols (SSO, SAML, OIDC, SCIM) and security frameworks (SOC 2, ISO 27001, GDPR).
  • Experience with SaaS products, cloud infrastructure, scripting or software development, DevOps, and tools like Docker, Kubernetes, CLI.
  • Ability to work autonomously in a remote-first environment, mentor peers, improve team practices, and collaborate cross-functionally.
  • Preferred: Experience with 1Password or other password managers, SaaS lifecycle management, MDM, device posture tools, and advising on evolving AI technologies.

Skills

Required:Technical account managementOnboarding and implementation leadershipCommunication and storytellingIdentity technologies (SSO, SAML, OIDC, SCIM)Security frameworks (SOC 2, ISO 27001, GDPR)SaaS, cloud, DevOps, containers (Docker, Kubernetes)

Benefits

  • Health, dental, and other benefits (immediate participation in benefits program)
  • Generous paid time off
  • Equity grant
  • 401k (USA) / RRSP (Canada)
  • Incentive programs where applicable
  • Maternity and parental leave top-up programs
  • RSU program for most employees
  • Remote-first work environment
  • Paid volunteer days
  • Peer-to-peer recognition through Bonusly
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About 1Password

Password Manager & Extended Access Management | 1Password

More than a password manager and leader in Extended Access Management. Secure all sign-ins to every application from any device with 1Password.

Password ManagementExtended Access ManagementEnterprise SecurityCybersecuritySaaS ManagementPassword Generator
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