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People Operations Manager

Airwallex· People & Talent
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Hybrid (NL - Amsterdam), Hybrid (UK - London)Full-timePosted 1w ago

About the role

Manager, People Operations, EMEA responsible for delivering high-quality employee experiences across the region with hands-on operational ownership and process improvements, partnering with Payroll, Talent Acquisition, Total Rewards, Workplace Experience, Legal and business leaders.

Responsibilities

  • Lead and develop the regional People Operations function; own end-to-end employee lifecycle operations (onboarding/orientation, background checks, HRIS data integrity, payroll inputs/changes, benefits and leaves, offboarding) for an EMEA footprint with ~400 employees, with a strong focus on delivery quality and compliance.
  • Drive operational excellence by codifying and maintaining regional SOPs, managing the P&T JIRA helpdesk queue, and setting clear workflows and standards that are consistent with global guidance.
  • Partner cross-functionally with Payroll, IT, and Compliance on accurate and timely transactions, audits, vendor coordination, invoicing/POs, and change control.
  • Run regular data audits and quality checks, identify discrepancies and improve data integrity, reporting and governance.
  • Support the administration and rollout of benefits across relevant EMEA markets, working with internal stakeholders and external providers.
  • Provide operational support for employment changes, leave, probation, right-to-work processes, visas and other country-specific employee matters.
  • Work closely with People Partners and Legal to ensure processes are delivered consistently and in line with relevant local requirements.
  • Identify inefficiencies in manual workflows and drive process improvements, automation and appropriate use of AI.
  • Support regional and global People projects, including implementation of new systems, policies and employee programs.
  • Manage, prioritise and allocate work across People Operations support resources where applicable. Lead and drive a team-based, collaborative environment.

Qualifications

  • 6+ years of experience in People Operations, HR Operations or a closely related HR generalist role, ideally in a fast-growing software, internet or fintech company.
  • Strong knowledge of employee lifecycle processes, including onboarding, offboarding, payroll inputs, benefits, HRIS administration and employee data management.
  • Experience supporting employees across multiple EMEA countries (Netherlands, UK, Germany, France, Spain, Italy, Poland, etc.) and working with local employment requirements.
  • Familiarity with payroll processes, including variable compensation such as commissions, bonuses or allowances.
  • Hands-on, detail-oriented approach and ability to manage high-volume operational work without losing sight of quality.
  • Strong organisational skills, sound judgement and the ability to prioritise competing requests in a fast-moving environment.
  • Excellent written and verbal communication skills, with the confidence to work with employees, managers, senior stakeholders and external providers.
  • Track record of improving processes, documenting ways of working and reducing manual effort. Experience using AI to drive improvements is highly preferred.
  • High standards of confidentiality, discretion and data accuracy.
  • Ability to operate independently, solve problems pragmatically and make progress despite ambiguity.

Skills

Required:People Operations managementHRIS administrationData governance and auditsCross-functional collaboration
Nice to have:Process improvement and automation

Benefits

  • Not explicitly listed in the provided description.
Last updated Oct 15, 2026. Interested? Apply on the company site.
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About Airwallex

Trusted Global Payments & Financial Platform

Grow your business faster with Airwallex - global business accounts, high speed transfers, multi-currency cards, online payments, embedded finance, and more.

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