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Team Lead, Account Management, SME & Growth, CN

Airwallex· SME & Growth Business
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CN - Shanghai, CN - ShenzhenFull-timePosted 1w ago

About the role

Lead a high-performing team of Account Managers or CSMs to execute the GTM strategy, drive product adoption, upsell/cross-sell, and long-term customer retention for the SME & Growth segment in CN (Shanghai or Shenzhen).

Responsibilities

  • Directly lead, mentor, and scale a team of Account Managers or CSMs; foster a culture of high performance, continuous learning, and accountability.
  • Operationalize the GTM strategy to maximize product adoption, expansion revenue (upsell/cross-sell), and customer retention within the SME & Growth customer portfolio.
  • Act as an executive escalation point for key customer accounts, building trust with key client stakeholders to ensure Airwallex solutions deliver continuous value.
  • Partner closely with Product, Engineering, Marketing, and Revenue Operations to channel customer feedback into product enhancements and streamline customer-facing processes.
  • Set team and individual targets around revenue, product penetration, and customer satisfaction; track KPIs, conduct pipeline reviews, and implement tactical coaching to elevate team performance.
  • Proactively identify churn risks, handle complex customer escalations, and develop effective mitigation strategies.
  • Champion Airwallex’s operating principles and values, acting as a cultural advocate and role model for the team.

Qualifications

  • 6+ years of experience in Account Management, Customer Success, or Sales, with at least 3 years in team management or direct line leadership, ideally in Fintech, SaaS, Payments, or Tech platforms.
  • Proven track record of leading front-line commercial/AM teams to achieve revenue and retention targets in a fast-paced environment.
  • Strong analytical and problem-solving skills, with experience using data to guide team priorities, pipeline decisions, and performance coaching.
  • Solid understanding of the fintech, cross-border payments, or digital commerce ecosystem.
  • Excellent communication, negotiation, and stakeholder management skills, with the ability to engage mid-to-senior level decision-makers.
  • Hands-on experience in account planning, portfolio management, and executing adoption playbooks.
  • Bachelor’s degree or equivalent practical experience.

Skills

Required:Account ManagementLeadership / People Management
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About Airwallex

Trusted Global Payments & Financial Platform

Grow your business faster with Airwallex - global business accounts, high speed transfers, multi-currency cards, online payments, embedded finance, and more.

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