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Researcher

Outset· Customer Success
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Hybrid (San Francisco)$120k - $140kFull-timePosted 1w ago

About the role

Researcher to own end-to-end qualitative research projects for prospects and customers using Outset's AI-powered platform, driving insights from question to actionable findings and maintaining strong customer partnerships.

Responsibilities

  • Own the research process end-to-end for your projects and pilots: scoping, guide design, recruitment, fieldwork oversight, and analysis
  • Manage participant recruitment for the projects you run: define audiences and screeners, work with recruitment partners and our central Ops team, monitor fill and quality, and troubleshoot projects at risk
  • Partner with customers and prospects to clarify their research questions or business objectives and turn them into well-structured studies on our platform
  • Review and optimize studies customers build themselves, and advise prospects through their evaluation
  • Manage project scoping and recruitment operations requests from Sales and customers
  • Turn qualitative data into clear, actionable findings customers can use
  • Lead customer meetings and readouts with confidence, navigating challenges and guiding customers with research expertise
  • Deliver experiences that build satisfaction and lead to strong, ongoing partnerships, whether that means converting a pilot to paid or earning continued work with an existing customer
  • Partner with Research Managers and the Senior Research Manager for review and guidance on scoping and strategic decisions, and support them on larger accounts when needed
  • Collaborate with Account Executives, Account Directors, and Customer Success Managers on opportunity strategy and to keep research tied to the customer's broader goals
  • Collaborate with contractors on projects where they are assigned
  • Flag platform and process improvements based on patterns across your projects

Qualifications

  • 3-5+ years in research, insights, consulting, or strategy roles, with strong hands-on qualitative research experience
  • Comfortable owning a study and leading customers to a successful project, including navigating challenges and guiding customers with research expertise
  • Working knowledge of participant recruitment (screeners, panels and vendors, incentives, quality control)
  • Strong written and verbal communication, able to explain research clearly to technical and non-technical audiences
  • A proactive, detail-oriented approach to juggling multiple projects and timelines at once
  • Curious and coachable
  • Comfortable with ambiguity in a fast-moving startup environment

Skills

Required:Qualitative researchParticipant recruitment
Last updated Oct 15, 2026. Interested? Apply on the company site.
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About Outset

AI-powered user interviews

Outset offers AI-powered user interviews to conduct qualitative research. Traditional surveys are fast but lack depth while live interviews produce high quality data but are slow and expensive. Outset uses LLMs to lead interviews and synthesize results so researchers get high quality data 100 times faster.

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