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Sr. Engagement Manager, Frontier Engineering

Snowflake Inc.· Professional Services
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NZ-Auckland-MSONZD 140k - NZD 210kFull-timePosted 1w ago

About the role

Frontier Engineering's mission is to engineer guaranteed customer outcomes on Snowflake, focusing on Data Transformation and Agentic Transformation to modernize data foundations and productionize AI-powered workflows. The in-market leader for New Zealand, the Engagement Manager drives engagement outcomes from scoping to expansion, partnering with NZ account teams and Australia-based Solution Managers and Sales Architects.

Responsibilities

  • In-Market Pursuit Leadership: be the local Frontier Engineering point of contact for New Zealand Account Executives; qualify opportunities with account teams and engage early with executive sponsors to identify the business problem worth solving.
  • Discovery & Value Shaping: lead customer discovery and journey workshops in New Zealand that align on use-case priorities, target outcomes, and the business case; anchor every engagement to measurable value (revenue growth, cost reduction, risk reduction, faster time to value).
  • Deal Shaping in Partnership: work with Services Solution Managers on commercial strategy, value-based pricing, proposals, and Statements of Work (SOWs), and with Sales Solution Architects on solution scoping and estimation. Pressure-test scope, assumptions, and estimates for deliverability and margin before contract, and support internal Deal Review and approval.
  • Forecast & Pipeline: contribute to and maintain an accurate bookings forecast and pipeline for your New Zealand accounts alongside your Services Solution Manager and account team partners.
  • Account Expansion: build services roadmaps with account teams and identify 'white space' where new Snowflake capabilities solve customer business problems, turning point engagements into multi-phase transformation programs.
  • Partner Ecosystem: work with SI, GSI, and ISV partners in New Zealand on co-delivery and co-sell approaches, extending delivery capacity under Frontier Engineering standards.
  • Sales-to-Delivery Ownership: own the handoff from pursuit to delivery, ensuring delivery readiness and that what was sold is what gets delivered; lead engagement kick-off to align stakeholders on scope, roles, timeline, and success metrics.
  • Integrated Execution: lead engagements through go-live and close-out; manage WBS, RAID logs, and critical-path scheduling to mitigate schedule variance across multi-workstream technical implementations.
  • Scope Protection: identify scope creep in real time and negotiate protective Change Orders that safeguard project integrity and customer trust.
  • Financial Ownership: own engagement financials, including revenue forecasting, budget burn-down, cost control, and high EAC accuracy, protecting margin while delivering customer satisfaction.
  • Escalation Leadership: serve as the initial point of escalation for customers, partners, and project teams; lead decision-making in high-pressure situations.
  • Value Realization & Close-out: drive knowledge transfer, final retrospectives, and value readouts; secure customer references and identify the next opportunity.
  • Executive Engagement: engage C-level and VP stakeholders to create and execute services roadmaps that drive real business outcomes; communicate risks and wins with clarity and transparency.
  • Voice of the Customer: translate field-level technical blockers into actionable feedback for Snowflake Product and Engineering teams.
  • Practice Contribution: feed delivery learnings back into scoping and estimation with Sales Solution Architects, contribute to reusable assets and playbooks, and use AI-assisted workflows to work faster.
  • Operational Hygiene: maintain accurate Salesforce and financial system data for your portfolio, and support utilization of delivery resources.

Qualifications

  • Typically a minimum of 8 years of related experience with a Bachelor's degree, or 6 years with a Master's degree, or equivalent experience.
  • 10+ years in a Sales and Services Delivery role interfacing with executives on complex technical implementation projects such as cloud data warehouse and data platform implementation, modernization, or AI/ML adoption.
  • Proven achievement of quantitative targets such as bookings, utilization, consumption, and delivery margin.
  • Demonstrated experience leading discovery, shaping scope and value propositions, and closing services deals as part of a sales team.
  • Hands-on mastery of project governance (WBS, RAID, critical path), change management, and project financials (EAC).
  • Ability to command a room of C-suite executives while maintaining technical credibility with engineering and data science teams.
  • Direct experience across data platform modernization (data warehousing, migration, BI, cloud data platforms) and AI/ML or GenAI adoption; ability to lead both data foundation and AI application engagements.
  • Proven ability to work as one team with sales, pre-sales, and delivery colleagues across locations as a remote-based team member.
  • Comfortable switching between sales support, project governance, and hands-on crisis management, managing multiple accounts and projects with autonomy.

Skills

Required:Engagement managementDiscovery & value shapingDeal shaping & SOWsProject governance
Last updated Oct 15, 2026. Interested? Apply on the company site.

About Snowflake Inc.

The Data Platform Built for Data Teams.

Snowflake powers AI, data engineering, applications, and analytics on a trusted, scalable AI Data Cloud—eliminating silos and accelerating innovation.

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