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Senior Service Engineer

Microsoft· Service Engineering
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Redmond, WA$119.8k - $234.7kFull-timePosted 1w ago

About the role

Senior Service Engineer for Azure service lifecycle within Engineering Operations (EngOps) focused on improving lifecycle experiences, coordinating across teams, and providing on-call incident response to Azure customers and internal responders.

Responsibilities

  • Improve the Azure service lifecycle experience
  • Identify friction across lifecycle stages (introduction, ongoing operations, changes, deprecations, retirements, post-event learning)
  • Design and implement scalable workflows, tooling, and automation for lifecycle requirements
  • Use customer feedback, operational data, support signals, and service health indicators to prioritize improvements and define measurable outcomes
  • Improve customer-facing lifecycle communications (impact, actions, timelines, dependencies, support paths)
  • Partner with engineering and business stakeholders to define standards and drive adoption of improved lifecycle practices
  • Build mechanisms to reveal customer/resource impact, track progress, identify risk, and enable timely intervention
  • Participate in regular on-call rotation to respond to lifecycle events
  • Assess impact, investigate signals, coordinate with product/live-site teams, contribute to mitigation/recovery decisions
  • Translate technical information into actionable updates for customers, support teams, and leadership
  • Escalate issues appropriately and maintain ownership during incidents
  • Contribute to post-incident reviews and implement durable improvements in telemetry, automation, documentation, processes, and service design
  • Provide expert lifecycle response guidance and reusable guidance to improve response consistency
  • Drive operational excellence through telemetry, dashboards, alerting, and risk reduction
  • Implement reliable, scalable, secure solutions with end-to-end ownership
  • Automate repetitive analysis and reporting with appropriate human review
  • Promote security, privacy, compliance, accessibility, resiliency, and reliability standards
  • Define and track measures for customer experience, timeliness, quality, adoption, risk reduction, and efficiency
  • Use root-cause analysis to prevent recurrence and influence adoption of better standards
  • Collaborate across service engineering, product engineering, support, field, communications, program management, business, data, security, privacy, and compliance
  • Share information appropriately for responders, service owners, customers, and executives
  • Resolve cross-team obstacles by clarifying customer impact, ownership, and next steps
  • Create and maintain troubleshooting guides, playbooks, knowledge-base content, and reusable engineering patterns
  • Mentor and coach engineers, model operational judgment, help others develop customer-focused solutions
  • Develop end-to-end expertise in Azure services, distributed systems, telemetry, and customer-impact pathways
  • Own service/workflow design with availability, reliability, resiliency, security, privacy, compliance, performance, scale, supportability, and cost considerations
  • Use scripting, data analysis, APIs, automation, and AI-assisted engineering to improve lifecycle execution and response
  • Design solutions for robust measurement of service health, customer impact, and lifecycle outcomes
  • Stay current with cloud and AI technology trends and apply practices across related services

Qualifications

  • Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 3+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls OR equivalent experience

Skills

Required:Lifecycle managementTelemetry and monitoringAutomation and scripting
Nice to have:On-call incident response

Benefits

  • This description does not list explicit benefits; please refer to company benefits during application.
Last updated Oct 16, 2026. Interested? Apply on the company site.

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