← All roles

Senior Operations Program Manager

Microsoft· Integrated Marketing
Apply on company site
Redmond, WA, Mountain View, CA$106.4k - $203.6kFull-timePosted 1w ago

About the role

Operational backbone for a high-volume, fast-paced creative organization, coordinating intake, prioritization, resources, and delivery across campaigns and initiatives; partners across teams to improve workflows, governance, reporting, and planning; focuses on translating operational practices into scalable processes and effective delivery.

Responsibilities

  • Own the operational management of the team's portfolio, providing visibility across active and upcoming campaigns, creative initiatives, and strategic projects.
  • Intake, triage, prioritization, and staffing processes to ensure work aligned to business priorities and team capacity.
  • Manage the day-to-day flow of work, ensuring projects are appropriately assigned, tracked, and delivered through established operating processes.
  • Identify delivery risks, resource constraints, and competing priorities, and drive resolution in partnership with stakeholders.
  • Provide leadership visibility into portfolio health, priorities, capacity, risks, and delivery trends.
  • Own capacity planning and resource allocation across employees, contractors, freelancers, agencies, and external partners.
  • Forecast demand, balance workloads, and ensure teams are staffed to meet business needs.
  • Manage operational aspects of contractor and agency engagement, including onboarding, offboarding, extensions, and workforce planning.
  • Identify capability gaps and make recommendations to address current and future resourcing needs.
  • Drive continuous improvement across workflows, planning processes, governance models, and operational rhythms.
  • Partner with Platforms & Technology teams to improve and optimize Workfront and other operational tools.
  • Champion adoption of operational processes and ensure teams are working consistently within established frameworks.
  • Develop reporting, dashboards, and insights that support decision-making and improve organizational effectiveness.
  • Translate operational challenges and lessons learned into scalable process improvements and operational best practices.
  • Partner across Campaign Operations, Creative Operations, Production, Strategy, Design, and Technology teams to coordinate delivery and align priorities.
  • Facilitate planning, prioritization, and resource discussions across stakeholders with competing business needs.
  • Serve as a trusted operational partner, creating clarity, accountability, and alignment across the organization.

Qualifications

  • Bachelor's Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND 3+ years integrated marketing (e.g., digital, relationship, social media, campaign), event management, marketing strategy, business planning, marketing operations, or related work experience OR equivalent experience.

Skills

Required:Portfolio managementIntake and prioritizationCapacity planningResource management
Nice to have:Workfront or similar tools
Last updated Oct 16, 2026. Interested? Apply on the company site.

About Microsoft

Cloud ComputingConsumer ElectronicsSoftwareTechnologyliquid-ai-recruiting-target
Company profileWebsite

More open roles at Microsoft