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Cloud Solution Architect

Microsoft· Cloud Solution Architecture
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Hybrid (United States)$106.4k - $203.6kFull-timePosted 1w ago

About the role

Microsoft Customer and Partner Solutions (MCAPS)-Core accelerates customer outcomes and business growth by uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission. The Cloud Solution Architect focuses on security and identity solutions spanning on‑premises and cloud-based capabilities, delivering proactive services, assessments, and tailored guidance to enterprise customers, and collaborating with support and account teams to ensure a high‑quality service experience.

Responsibilities

  • Planning and delivering proactive and reactive support including onsite presence as needed.
  • Work within a larger virtual account team to strengthen customer relationships and work on mobile-first, cloud-first strategies for immediate and long-term service delivery plans.
  • Identify and manage goals and opportunities across security, Identity, and access management to improve/implement universal platform to manage and secure identities.
  • Drive and participate in proactive delivery management, spot performance issues, analyze problems, and provide solutions to meet customer needs.
  • Work with support teams, account teams, product engineering teams and other stakeholders to ensure a streamlined customer experience.
  • Apply lessons learned for continuous process and delivery improvement for the customer.
  • Engage in meetings with customers and account teams to articulate service offerings.
  • Share and gain knowledge through communities.
  • Contribute to on-call rotations to ensure a high quality of service for the critical incidents created by Support for Mission Critical customers.

Qualifications

  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
  • At least 3+ years of Identity related experience with more than one of the following technologies: Entra ID, Entra ID Protection, Entra ID Governance, Defender for Identity, Microsoft Defender, Microsoft Purview, Active Directory Domain Services, Active Directory Certificate Services, Active Directory Federation Services, Azure Key Vault, Azure Sentinel, Azure Security center
  • Troubleshooting of data logging and audit, security monitoring
  • Azure Governance and Compliance
  • Security Copilot
  • Experience with Microsoft Server products and implementation
  • Certification in Microsoft or other Cloud Technologies or Security
  • Experience in integrating on-premises Active Directory with Azure AD (e.g., Azure AD Connect, Active Directory Federation Services)
  • Envision and deploy modern identity solutions (e.g., Azure AD Multi-Factor Authentication, Azure AD Conditional Access, Azure AD Privileged Identity Management, Azure AD External Identities, Identity Governance, Azure AD Application Proxy)
  • Basic understanding of Microsoft Security services (e.g., Microsoft Defender for Identity, Azure Information Protection, Microsoft Cloud App Security, Microsoft Advanced Threat Analytics, Azure Security Center, Azure Log Analytics)
  • Proficient customer service skills, good oral and written communication skills, proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations, lead projects and motivate others
  • Demonstrate strong interpersonal and communication skills, while working with diverse audiences including highly technical IT professionals, developers, architects, and executive account management

Skills

Required:Identity and access managementProactive/delivery management

Benefits

  • Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Last updated Oct 16, 2026. Interested? Apply on the company site.

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