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Operations Key Account Manager

Microsoft· Business Program Management
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Redmond, WA$97.6k - $188.4kFull-timePosted 1w ago

About the role

Microsoft Partners Enablement role leading complex, cross-functional partner enablement programs, translating partner insight into actionable requirements, and driving readiness and adoption for priority launches and change moments.

Responsibilities

  • Drive partner enablement across end-to-end partner lifecycle processes to reduce friction and improve the ease of doing business with Microsoft.
  • Build trusted relationships and structured engagement rhythms to surface partner priorities, operational pain points, requirements, risks, and emerging needs.
  • Develop a practical understanding of partner business models, capabilities, technical and operational dependencies, and change impacts.
  • Translate complex Microsoft changes into clear partner actions and operational implications.
  • Represent the Voice of Partner to influence requirements, design, prioritization, roadmaps, and launch decisions.
  • Assess, clarify, and prioritize partner requirements, converting asks into actionable business requirements, recommendations, or experience improvements.
  • Articulate partner risks and concerns with measurable impact, ownership, and mitigation decisions.
  • Connect partner experiences to broader patterns and systemic opportunities, closing feedback loops with partners and internal stakeholders.
  • Plan and facilitate co-design engagements with partners and engineering teams for changes that meet impact, complexity, or risk criteria.
  • Frame clear co-design objectives, scenarios, decision questions, constraints, and expected outputs.
  • Translate partner workflows and constraints into prioritized requirements, user stories, or design recommendations.
  • Collaborate with engineering and product owners to identify what can be influenced, what is fixed, and what requires trade-offs.
  • Coordinate previews, pilots, and validation to ensure guidance and processes are usable before broad release.
  • Document decisions, owners, issues, and feedback disposition with updates to participating partners.
  • Own partner change-management and readiness plans for priority launches and key moments, including milestones, dependencies, and measures of success.
  • Assess change impact across partner models, geographies, roles, architectures, and timelines; adjust sequencing or scope as needed.
  • Define readiness criteria and evidence for each change to guide launch decisions.
  • Escalate blockers early with clear impact and ownership; drive mitigation before milestones.
  • Track implementation and adoption post go-live; resolve or hand off unresolved issues.
  • Use data to identify trends, risks, opportunities, and systemic gaps; define measurable success criteria and executive narratives.
  • Apply continuous-improvement mindset to standardize services, reduce manual work, and advance automation and AI-enabled insights.
  • Balance high-touch engagement with scalable, preventative solutions addressing recurring friction across the ecosystem.
  • Demonstrate One Microsoft, cross-functional collaboration, and clear accountability.
  • Influence without direct authority; propose paths based on partner evidence and data.
  • Validate critical scenarios, requirements, and guidance with partners and engineers early to influence solutions.
  • Ensure readiness status is evidence-based and drives timely decisions on sequencing, mitigation, and launch confidence.

Qualifications

  • Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience.
  • Preferred: Bachelor's Degree in Business, Operations, Finance, Supply Chain, Technology, Engineering, Computer Science, or related field AND 8+ years of relevant experience, OR equivalent experience.
  • Experience in global, cross-functional, matrixed environments.
  • Proven track record delivering complex programs, launches, or improvement initiatives with competing priorities.
  • Experience in partner channel management, partner operations, customer relationship management, customer success, or strategic account engagement.
  • Ability to translate technical, operational, and business requirements into clear plans and executive-ready communications.
  • Strong project and change-management capabilities including impact assessment, readiness, adoption measurement, ambiguity navigation, conflict resolution, and trade-offs.
  • Strong analytical capabilities using data, dashboards, KPIs, and qualitative insights.
  • Excellent written and verbal communication across global audiences and cultures.
  • Demonstrated influence and cross-boundary collaboration skills.
  • Experience applying industry practices, automation, AI, or self-service solutions to improve scale and sustainability.
  • Understanding of cloud, commerce, digital platforms, partner ecosystems, security, and compliance is advantageous.
  • Independent, proactive, strategic thinker with stakeholder alignment skills.

Skills

Required:Partner EnablementStakeholder ManagementRequirements TranslationCo-Design and Collaboration

Benefits

  • Benefits information available per location: see https://careers.microsoft.com/us/en/us-corporate-pay
  • Equal opportunity employer
  • Accommodations available for applicants with disabilities during the application process.
Last updated Oct 16, 2026. Interested? Apply on the company site.

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