← All roles

Principal Product Manager - Security: Customer Voice and Product Insights

Microsoft· Product Management
Apply on company site
Redmond, WA$142.8k - $274.8kfull-timePosted 1w ago

About the role

Principal Product Manager responsible for coordinating post-launch customer feedback for Microsoft Defender, Microsoft Sentinel, Microsoft Entra, Purview, and Intune. Builds and operates a cross-functional feedback framework, develops insights dashboards, drives adoption, and turns customer signals into actionable engineering outcomes across Microsoft Security.

Responsibilities

  • Run the post-launch feedback process: Lead a cross-functional virtual team that applies a shared, organization-wide framework for triaging, delivering, and closing the loop on in-market customer feedback, including incident and non-incident items. Help evolve the framework with partner teams across the organization.
  • Build insights dashboards and accelerate decisions: Define the data model, metrics, and insights dashboards that give Product, Engineering, field, and support leaders a clear view of status, decisions, and impact. Use telemetry, analytics, and AI to combine feedback signals, identify patterns, remove duplicates, and assess impact and urgency. Use automation to route feedback, maintain traceability, and shorten the time from intake to decision.
  • Drive adoption across the team: Coach peer product managers and partner teams to use the process consistently. Measure adoption and quality, and improve the system based on results and feedback.
  • Build a clear and technically credible customer voice: Bring together post-launch signals from support, field, customers, partners, product usage, and research. Turn them into focused recommendations for Microsoft Defender, Microsoft Sentinel, and Microsoft Entra that are supported by technical and business evidence.
  • Engage customers when it sharpens a decision: Work primarily through internal teams and available evidence, and meet directly with enterprise customers, security operations teams, or identity practitioners when firsthand context is needed to clarify architectures, workflows, integrations, technical blockers, or expected product behavior.
  • Validate and diagnose product signals: Work with field, support, Product, Engineering, and subject matter experts to assess reproducibility, severity, scale, telemetry, workarounds, and possible root causes, separating product gaps from configuration or operational issues.
  • Influence product direction: Turn complex customer scenarios into clear problem statements, requirements, and tradeoffs that Product and Engineering leaders can use when making decisions about quality, supportability, architecture, adoption, and investment.
  • Drive decisions and closure: Deliver qualified feedback to the right Product Engineering owners, ensure each item has clear decisions, rationale, timing, and accountability, and keep field and support teams updated on outcomes.
  • Partner with clear roles: Collaborate with support, field, and subject matter expert teams across the organization, leveraging their expertise without duplicating roles.
  • Provide technical thought leadership: Serve as a trusted advisor on security operations, threat protection, identity, and post-launch product health, communicating complex issues clearly to practitioners and executives.
  • Model Microsoft values: Create an inclusive, collaborative environment with accountability, customer focus, and a growth mindset.

Qualifications

  • Bachelor's Degree AND 8+ years experience in product/service/program management or software development OR equivalent experience.

Skills

Required:Post-launch feedback managementInsights dashboards and data modelingStakeholder management and cross-functional leadership
Last updated Oct 16, 2026. Interested? Apply on the company site.

About Microsoft

Cloud ComputingConsumer ElectronicsSoftwareTechnologyliquid-ai-recruiting-target
Company profileWebsite

More open roles at Microsoft