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Senior Cloud Solution Architect - AI Copilot Studio / Co-work

Microsoft· Cloud Solution Architecture
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Hybrid (Belgium), Hybrid (Sweden), Hybrid (Norway), Hybrid (Denmark), Hybrid (Romania)€93k - €181.2kFull-timePosted 1w ago

About the role

Senior Cloud Solution Architect aligned to Factory delivery to enable customers to achieve outcomes using Microsoft Copilot Studio, Cowork and AI business solutions. Hands-on role building Agentic AI solutions, driving customer adoption, and providing technical leadership and program management within the AI Factory context.

Responsibilities

  • Play a pivotal role in the AI Cloud Accelerate Factory, providing technical enablement, operational support, and strategic engagement across customer projects.
  • Facilitate scalable delivery through strong technical program management utilizing a factory model/approach, driving program awareness and demand across regional operating units.
  • Attend in-flight project status meetings to monitor progress and identify support needs.
  • Engage directly with complex or non-standard customer use cases beyond existing accelerators.
  • Participate in intake reviews for milestone sizing, objection handling, and technical scoping.
  • Ensure Solution Excellence: Deliver solutions with high performance, security, scalability, maintainability, repeatability, reusability, and reliability upon deployment; gather insights from customers and partners and maintain a high CSAT.
  • Usage (Cloud & Support) Growth: Develop opportunities to drive Customer Success business results by ensuring customers understand Microsoft 365, Copilot and Copilot Studio value proposition and derive value from their investment.
  • Identify resolutions to issues blocking go-live of customer success projects by leveraging deep knowledge of Microsoft 365 services & technical subject matter expertise; lead technical conversations and implement AI Agents.
  • Architect Copilot Studio Agent Solutions: design solutions aligned with business and IT needs, create roadmaps, lead POCs and MVPs, ensure long-term technical viability.
  • Advocate for Customers: share insights, address blockers, influence improvements, roadmap and feature prioritization.
  • Resolve technical blockers: debug issues and provide fixes for engagements encountering blockers.
  • Learn It All: maintain a self-learning mindset and align skilling with team and Customer Success goals.
  • Continuous Learning: stay updated on market trends, educate customers about Copilot Studio capabilities and platform.
  • Accelerate Customer Outcomes: engage with field teams, drive factory nomination pipeline, promote Factory adoption, and capture feedback to drive improvement.
  • Depict customer business processes and prepare for analysis and improvement of business process performance.
  • Articulate, demo, and present complex customer concepts to audiences including BDMs and ITDMs.
  • Delivery management, opportunity qualification, stakeholder communication, and partner engagement; opportunity and pipeline management.
  • Collaborate in virtual teams to drive M365 Copilot usage opportunities; document best practices and customer references.

Qualifications

  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND relevant experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, technology solutions, architecture, and/or consulting OR equivalent experience.

Skills

Required:Technical enablement and customer engagementTechnical program managementSolution architectureCustomer-facing communication
Last updated Oct 16, 2026. Interested? Apply on the company site.

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