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Customer Success Account Manager - German speaker

Microsoft· Customer Success Account Mgmt
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Hybrid (Romania), LisbonRON 199.4k - RON 347.8kFull-timePosted 1w ago

About the role

Customer Success Account Manager (CSAM) responsible for orchestrating customer outcomes across Microsoft and partner teams, driving adoption of cloud and AI transformations, managing risks, and delivering measurable value through coordinated success motions.

Responsibilities

  • Build trusted advisor relationships with customer stakeholders and Microsoft teams, helping align technology investments to strategic business priorities and outcomes.
  • Lead stakeholder and priority alignment efforts across customer organizations, establishing shared objectives, success measures, and governance approaches.
  • Own Customer Success Planning and execution, translating business priorities into coordinated success motions that drive measurable customer value.
  • Orchestrate cross-functional execution that strengthens customer health, accelerates cloud adoption, and advances AI transformation across customer environments.
  • Leverage Success Management Services, Success Programs, and broader Microsoft resources to drive scaled execution, value realization, and customer success outcomes.
  • Proactively manage customer risks, adoption challenges, and delivery dependencies, guiding stakeholders toward resolution and long-term success.
  • Serve as a customer advocate and customer success leader, continuously improving execution effectiveness and helping customers realize durable business value from Microsoft investments.

Qualifications

  • Master's or Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  • Relevant work experience within customer industry
  • Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
  • ITIL Foundation certification or equivalent service management certification
  • PMI or equivalent Project Management certification
  • Prosci or equivalent certification
  • Proficient in German

Skills

Required:Stakeholder managementCustomer success planningRisk management
Last updated Oct 16, 2026. Interested? Apply on the company site.

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