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Senior Director, Business Program Management - Non-AI Capacity Leader

Microsoft· Business Program Management
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Hybrid (United States)$130.9k - $277.2kFull-timePosted 1w ago

About the role

Senior Director responsible for leading end-to-end Non-AI capacity management for the Cloud AI Platform Commercial Solution Area, aligning customer demand with Azure supply, guiding capacity strategy, governance, and cross-functional execution across Engineering, Finance, Field, and Sales.

Responsibilities

  • Lead, coach, and develop a team of capacity program managers, establishing clear ownership and accountability across the team’s Non-AI capacity programs and priorities.
  • Lead the end-to-end Non-AI capacity escalation and triage process, leveraging the Unified Action Tracker (UAT) to support intake, prioritization, blocked-deal resolution, milestone tracking, and cross-functional coordination across Engineering, Finance, and Field. Drive improvements that strengthen and scale capacity management processes.
  • Partner with Engineering on capacity supply planning, service availability, and new-region readiness. Identify and prioritize capacity and service gaps based on customer and business impact while representing customer and field capacity needs within Engineering planning and escalation processes.
  • Shape worldwide growth-shaping and capacity allocation strategies, including demand shaping, regional capacity guidance, and priority setting, in partnership with capacity program leads and cross-functional stakeholders.
  • Lead capacity prioritization and regional allocation governance, establishing frameworks and processes that support capacity readiness, allocation, and prioritization decisions.
  • Partner with Finance to connect regional demand and capacity decisions with revenue estimates, financial considerations, and business impact, informing prioritization and investment tradeoffs.
  • Partner with Field and Sales teams to translate customer demand, strategic account needs, and escalations into actionable capacity plans. Develop enablement resources, including playbooks, conversation guides, and communications, that equip teams to have accurate and timely capacity conversations with customers.
  • Translate evolving and ambiguous capacity needs into clear priorities and actionable direction for the team, maintaining alignment as business needs, constraints, and priorities change.
  • Represent MCAPS Non-AI Capacity across Engineering, Finance, Field, Sales, and business leadership, bringing together customer and field needs, capacity considerations, and business impact to inform strategic decisions and priorities. Provide outcome-oriented reporting that connects capacity decisions and program progress to business impact and key learnings.

Qualifications

  • Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years of experience in program management, process management, or process improvement OR equivalent experience.
  • 6+ years management (e.g., people, project, process, vendor, change) experience.

Skills

Required:People managementCross-functional program managementCapacity management
Nice to have:Executive stakeholder communication

Benefits

  • Benefits information available via Microsoft careers site (link provided in description).
Last updated Oct 16, 2026. Interested? Apply on the company site.

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