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Customer Success Account Manager

Microsoft· Customer Success Account Mgmt
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Denmark, Copenhagen, Kongens LyngbyDKK 726.7k - DKK 1320kFull-timePosted 1w ago

About the role

Customer Success Account Manager (CSAM) responsible for leading the Customer Success relationship with Microsoft's large and complex customers, connecting customer business priorities with Microsoft capabilities, orchestrating account teams and programs to deliver measurable outcomes, and accelerating cloud adoption and AI transformation.

Responsibilities

  • Lead Customer Success planning, governance, and executive reviews
  • Build trusted relationships with senior customer, business, and technology leaders
  • Understand customer priorities, transformation goals, and technology strategy
  • Align customer and Microsoft stakeholders around shared outcomes and measurable value
  • Serve as a key point of connection between customers and Microsoft Customer Success
  • Bring together account teams, technical experts, support, engineering, partners, and executive sponsors to deliver customer outcomes
  • Lead virtual teams, drive accountability, and proactively address risks, dependencies, and escalations
  • Create a connected, consistent customer experience across Microsoft
  • Maintain strategic oversight of customer health, security, resiliency, and operational risks
  • Help customers turn Microsoft cloud investments into measurable business value
  • Align cloud adoption and usage with customer priorities and business outcomes
  • Mobilize the right resources to remove blockers and accelerate value realization
  • Align Microsoft Success Programs and services with customer priorities and desired outcomes
  • Connect and sequence programs as part of an integrated Customer Success strategy
  • Turn recommendations into clear actions, ownership, and measurable progress
  • Demonstrate customer value through effective governance and executive conversations
  • Understand customers’ AI ambitions, readiness, and business priorities
  • Connect AI initiatives to high-impact scenarios and measurable outcomes
  • Bring together Microsoft specialists, programs, and partners to accelerate AI transformation
  • Help customers advance AI in a secure, governed, and scalable way, aligned with their broader Customer Success strategy

Qualifications

  • Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND several years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  • OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND several years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  • Equivalent experience
  • Fluency in Danish and English

Skills

Required:Relationship buildingStrategic planningStakeholder alignmentExecutive communicationsAI transformationCloud adoption
Last updated Oct 16, 2026. Interested? Apply on the company site.

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