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Business Program Manager

Microsoft· Business Program Management
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Redmond, WA$97.6k - $188.4kFull-timePosted 1w ago

About the role

Role within Microsoft Cloud Operations + Innovation (CO+I), Process, Operations & Governance (POG) organization. Owns the authoritative system of record for datacenter and facility data used across CO+I and downstream systems, serving as business and governance owner to ensure facility data is accurate, compliant, scalable, and fit for enterprise use.

Responsibilities

  • Serve as the program manager for CO+I Facilities application and its data, accountable for scope, priorities, stakeholder alignment, and successful delivery.
  • Lead and own the tool that maintains the attribute data for Microsoft’s facilities such as datacenters, warehouses facilities, etc. ensuring alignment to CO+I standards, governance, and compliance requirements. This includes onboarding new facilities, maintaining and decommissioning existing ones.
  • Coordinate downstream system updates required for new and existing facilities to support expense capture, tax incentives, and purchase-order success, etc.
  • Primary business point of contact interfacing with engineering and product managers and translating those requirements into an enterprise-level solution and platform that can scale to meet the capacity growth in CO+I.
  • Structured problem solving and incident/issue management. Ability to resolve issues and triage requests spanning the tool and related system/process to reduce churn and timely resolution
  • Influence operational and data governance decisions
  • Continuously improve operations processes by standardizing data attributes and building repeatable processes to ensure timely data communication and updates that improve scalability, accuracy, and business outcomes
  • Leadership and influencing skills, including the ability work across business lines to gather alignment on processes, document processes and standards, manage global communication channels across partner teams on process/tool changes
  • Setting standards for the program like OKR, SLAs, key metrics and process improvements from them

Qualifications

  • Bachelor’s Degree in Business, Operations, Information Systems, or related field AND 4+ years of experience in program management, business operations, or process improvement OR equivalent experience.
  • 4+ years of experience in technical program management, platform ownership, or datacentric programs.
  • Experience working with enterprise data systems, system of record platforms, or data governance models.
  • Familiarity with infrastructure, datacenter, or large-scale operations environments.
  • Strong communication skills, with the ability to influence without authority across engineering, operations, and leadership teams.
  • Experience driving cross-organizational programs with multiple stakeholders and competing priorities.
  • Demonstrated ability to translate business and operational requirements into platform or system requirements.

Skills

Required:Program managementData governance and system of recordStakeholder management

Benefits

  • Certain roles may be eligible for benefits and other compensation.
  • Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Last updated Oct 16, 2026. Interested? Apply on the company site.

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