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Service Engineering Manager

Microsoft· Service Engineering
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Hybrid (Sydney), Hybrid (Melbourne)Full-timePosted 1w ago

About the role

Service Engineering Manager – Principal Level responsible for owning service design across organizations, driving telemetry-driven monitoring and incident response, ensuring security/compliance, and leading people management to grow and deliver scalable, reliable services.

Responsibilities

  • Holds on-call rotations and ensures teams are equipped to respond to incidents.
  • Drives telemetry analytics to improve detection and troubleshooting of issues affecting service availability, reliability, performance, and efficiency.
  • Leads team in developing, leveraging, and sharing information and knowledge base across organizations.
  • Establishes standards and practices for crisis response, post-incident reviews, and continuous improvement.
  • Ensures security, privacy, and compliance standards are followed; collaborates with security teams to address issues within SLAs.
  • Builds coalitions across organizations and develops scalable, proactive monitoring solutions.
  • Manages scripts/automation to improve telemetry pipelines and incident response; drives automation of monitoring processes.
  • Defines and maintains design documents, implementation and rollback plans, and quality/documentation checklists.
  • Monitors service health and compliance with engineering and industry standards; ensures service level objectives (SLOs) are met.
  • Drives incident response guidance and postmortems to prevent recurrence across systems, platforms, and products.
  • Leads teams across organizations to design reliable, scalable, high-performance solutions and fosters knowledge sharing and guidance.

Qualifications

  • Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 6+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls OR equivalent experience.
  • Master's Degree (preferred) or alternative combinations with 8+ or 12+ years experience as specified in the description.
  • 5+ years technical experience with large-scale cloud or distributed systems.
  • 5+ years people management experience.

Skills

Required:Telemetry analyticsIncident responseSecurity and compliance
Last updated Oct 16, 2026. Interested? Apply on the company site.

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