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Customer Success Account Manager

Microsoft· Customer Success Account Mgmt
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Indiafull-timePosted 1w ago

About the role

An early-in-career CSAM delivering standardized customer success outcomes across executive partnership, solution health, cloud adoption, and AI acceleration within a pod model; AI-first, customer-facing from month three, and progressing through structured cohorts and community.

Responsibilities

  • Execute standardized executive partnership, solution health, cloud adoption, and AI acceleration tasks under direct guidance from senior CSAMs or CSU leaders.
  • Support agent and Copilot adoption motions across assigned pod accounts.
  • Complete assigned activities accurately and on time; escalate exceptions rather than independently diagnose them.
  • Maintain deep, current account context across the pod’s defined portfolio.
  • Synthesize account signals into “what’s changed / what matters now.”
  • Detect risks, upcoming deliveries, upcoming milestones, and open threads.
  • Detect portfolio patterns such as recurring blockers across multiple accounts.
  • Track delivery and milestone progress with partners and CSAs on behalf of CSAMs.
  • Map dependencies across workloads and milestones.
  • Proactively flag drift before the customer raises it.
  • Coordinate remediation follow-ups across internal teams.
  • Monitor reactive support signals – case volume, aging, repeat drivers – across the pod portfolio.
  • Aggregate reactive trends into portfolio-level views and surface early warnings of escalation risk.
  • Track follow-through on Support, IM, and Service Manager commitments; chase stalled internal owners.
  • Distill reactive noise into CSAM-ready insights, not raw data.
  • Operate within a pod model covering a shared portfolio of accounts.
  • Work under direct oversight of the M1 Manager and senior CSAMs assigned to the pod.
  • Limit interactions to task execution and information capture; executive partnership and account governance is led by the senior CSAM.

Qualifications

  • Bachelors in Technology (any specialization)
  • 2-4 years of professional experience in program management, customer-facing operations, technology delivery, or analytics.
  • Demonstrated comfort with AI tools and AI-first ways of working.
  • Strong written and verbal communication in English.

Skills

Required:Bachelors in Technology (any specialization)Program managementCustomer-facing operationsTechnology deliveryAnalyticsAI tools familiarity

Benefits

  • -
Last updated Oct 16, 2026. Interested? Apply on the company site.

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