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Customer Success Account Manager

Microsoft· Customer Success Account Mgmt
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Singaporefull-timePosted 1w ago

About the role

Customer success account manager for Singapore public sector customers, delivering end-to-end post-sales delivery and orchestration across Microsoft and partner ecosystem to achieve customer business outcomes, with up to 30% remote work and strong focus on driving adoption and value realization.

Responsibilities

  • Customer Relationship Management: support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues.
  • Customer Success Leadership and Customer Strategy and Growth: listen to conversations with customers and align objectives with the current Microsoft portfolio of work in the customer account.
  • Align with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work.
  • Delivery and program management: support the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities.
  • Initiate conversations with customers to connect objectives with the current Microsoft portfolio, align technology and services with customer goals and objectives.
  • Meet consumption milestones, track adoption and usage of Microsoft products and services, identify areas for improved adoption, and identify opportunities related to retention and churn.

Qualifications

  • Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  • OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  • OR Equivalent experience.

Skills

Required:Customer relationship managementDelivery managementCloud platforms (Microsoft Azure / Microsoft 365)Strategic account planning
Last updated Oct 16, 2026. Interested? Apply on the company site.

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