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Customer Success Account Manager

Microsoft· Customer Success Account Mgmt
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Hong KongFull-timePosted 1w ago

About the role

Customer Success Account Manager (CSAM) responsible for helping strategic customers turn Microsoft cloud and AI investments into measurable business outcomes, building trusted relationships, aligning priorities with Microsoft capabilities, and orchestrating cross-functional resources to strengthen customer health, accelerate adoption, and deliver sustained value. Role supports up to 50% remote work and involves governance, risk management, and program execution to realize durable value from Microsoft investments.

Responsibilities

  • Build trusted-advisor relationships with customer stakeholders and Microsoft teams, aligning technology investments to strategic business priorities and measurable outcomes.
  • Lead stakeholder and priority alignment across customer organizations, establishing shared objectives, success measures, and governance approaches.
  • Own Customer Success Planning and execution, translating business priorities into coordinated programs of work that drive measurable customer value.
  • Orchestrate cross-functional execution across Microsoft, partners, and customer teams to strengthen customer health, accelerate cloud adoption, and advance AI transformation.
  • Leverage Success Management Services, Success Programs, and broader Microsoft resources to drive scaled execution and value realization.
  • Proactively identify and manage customer risks, adoption challenges, and delivery dependencies, guiding stakeholders toward timely resolution.
  • Serve as a customer advocate and customer success leader, using insights and feedback to improve execution and help customers realize durable business value from their Microsoft investments.

Qualifications

  • Bachelor’s Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Master’s Degree in same fields AND 3+ years of relevant experience OR equivalent experience

Skills

Required:Relationship buildingStrategic alignmentProgram managementCross-functional leadershipRisk and adoption management
Last updated Oct 16, 2026. Interested? Apply on the company site.

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