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Principal Customer Success Account Manager

Microsoft· Customer Success Account Mgmt
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SingaporeFull-timePosted 1w ago

About the role

Principal CSAM role in Singapore public sector: lead delivery and stakeholder orchestration to help strategic clients realize value from Microsoft products/services, with flexible on-site/hybrid work and a focus on driving adoption, growth, and successful cloud transformations.

Responsibilities

  • Build and lead strategic relationships with key customer stakeholders, partners, and technical professionals, aligning customer business, technology, security, and resiliency priorities with Microsoft capabilities.
  • Orchestrate internal and external stakeholders, lead executive business-value conversations, and drive customer transformation, solution delivery, and environmental health.
  • Drive alignment between customer objectives and the Microsoft portfolio, linking Customer Success Plans with account priorities and developing programs of work.
  • Challenge customer thinking, influence strategic decisions, and drive adoption, consumption, operational health, security, and business growth by aligning Microsoft technology and services with customer priorities.
  • Lead strategic program planning, customer-facing reviews, engagement prioritization, and delivery orchestration to achieve agreed customer outcomes.
  • Proactively identify and mitigate delivery, operational, security, and compliance risks, mobilize the right resources, and lead escalation management.
  • Drive and track consumption milestones, identify and remove adoption blockers, and optimize usage across the customer portfolio.
  • Partner with customers to understand business priorities, identify cross-sell and add-on opportunities, refine Customer Success Plans, and orchestrate Microsoft resources to accelerate adoption, consumption, value realization, and business growth.
  • Apply industry and technical expertise to align Microsoft cross-cloud solutions and capabilities across Azure, Security, Modern Work, and Dynamics with customer priorities.

Qualifications

  • Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  • OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  • OR equivalent experience.

Skills

Required:Relationship ManagementProgram ManagementCloud Solutions (Azure, Modern Work, Security, Dynamics)
Last updated Oct 16, 2026. Interested? Apply on the company site.

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