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Principal Customer Experience Program Manager

Microsoft· Customer Experience Program Mgmt
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Redmond, WA$142.8k - $274.8kFull-timePosted 1w ago

About the role

Principal Customer Experience Program Manager to engage with Windows 365 and Azure Virtual Desktop customers across the Americas, driving adoption, gathering engineering feedback, and influencing product direction. On-site in Redmond, WA with up to 25% travel and flexible work-from-home options.

Responsibilities

  • Product & Service Insights: Guide future product direction and influence roadmap based on enterprise customer feedback and technical expertise.
  • Ecosystem Enablement: Train and enable scalable deployment ecosystem; collaborate with partners to align business and technical requirements and drive product improvements.
  • Build relationships with customers (Business Decision Makers, CSOs and IT Leaders) and represent Engineering to communicate value proposition.
  • Collaborate with product managers, software engineers, and product marketing throughout the product lifecycle to deliver strong customer experiences.
  • Identify product gaps and advocate for customer-driven improvements, prioritizing engineering work accordingly.

Qualifications

  • Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.

Skills

Required:Customer relationship managementProduct management collaborationTechnical product knowledge (Windows 365, Intune, Endpoint Manager, AVD, Azure AD)
Last updated Oct 16, 2026. Interested? Apply on the company site.

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