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Director, External Evidence & Influence

Microsoft· Communications
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Redmond, WA, Hybrid (Multiple Locations)$130.9k - $251.9kfull-timePosted 1w ago

About the role

Director role within Microsoft Frontier Company to lead external validation of Frontier Company strategy and customer success, building and managing strategic engagement programs with customers, industry analysts, and universities to generate credible feedback and inform leaders and teams across Frontier Company.

Responsibilities

  • Develop and manage an external validation strategy aligned to Frontier Company business priorities, customer outcomes, market credibility, and key moments throughout the fiscal year.
  • Own the strategy and operating model for a new Frontier Company customer advisory board, partnering with an agency to finalize the charter, engagement plan, membership approach, governance, and annual rhythm.
  • Identify and invite the right customers to participate, working across sales, customer success, industry, engineering, and executive teams to build a representative and highly engaged advisory community.
  • Plan and execute advisory board engagements throughout the fiscal year, including agendas, executive preparation, content, facilitation, logistics, follow-up, and an experience that delivers clear value for participating customers.
  • Synthesize customer feedback, best practices, and emerging themes from each engagement, and create mechanisms to ensure leaders across Frontier Company hear, understand, and act on the insights.
  • Identify opportunities for customers to share their stories publicly, serving to inspire other customers across industries to advance their AI transformation in partnership with Frontier Co.
  • Partner with the Analyst Relations team to develop and execute a plan for engagement, education, and endorsement from key industry analysts, supported by clear narratives, evidence, briefings, and ongoing relationship management.
  • Lead an agency in creating a university engagement program that builds industry credibility through research partnerships, participation in relevant existing work, and the joint development of new ideas and initiatives.
  • Manage agency partners, budgets, timelines, stakeholder reviews, risks, and success measures across the portfolio, using feedback and results to strengthen the programs over time.
  • Perform as a strategic marketing leader who can translate Frontier Company priorities into credible external engagement programs that advance customer trust, market understanding, and business goals.
  • Lead as a customer-centered and skilled professional designing executive-level advisory experiences that create value for participants while generating candid, actionable input for the business.
  • Build programs with influential external stakeholders, including enterprise customers, industry analysts, academic institutions, or comparable communities.
  • Operate in a highly collaborative style with the ability to influence across sales, engineering, customer success, marketing, communications, Analyst Relations, executives, agencies, and external partners.
  • Pivot from strategy to execution, manage multiple workstreams and partners, and maintain a high quality bar in a dynamic and evolving organization.
  • Leverage sound judgment, executive presence, curiosity, and compeling written and verbal communication skills, while also maintaining the ability to surface difficult feedback constructively and turn insights into action.

Qualifications

  • Bachelor's Degree in Business, Business Administration, Marketing, Communications, Finance, or related field AND 6+ years communications, marketing operations, field operations, program management, project management, or related experience OR equivalent experience.
  • 7+ years of experience in strategic marketing, customer engagement, executive programs, analyst relations, industry relations, partnerships, or a related field in enterprise technology.
  • Experience developing and executing engagement strategies with senior executives and external stakeholders in complex, fast-paced, and often ambiguous environments.
  • Demonstrated success building and managing high-impact programs through cross-functional teams and agency partners, with clear outcomes and strong stakeholder alignment.

Skills

Required:External validation strategyCustomer advisory board managementStakeholder engagementExecutive-level program design
Last updated Oct 16, 2026. Interested? Apply on the company site.

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