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Customer Evidence and Storytelling Manager

Microsoft· Communications
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Redmond, WA, Hybrid (Multiple Locations)$106.4k - $203.6kFull-timePosted 1w ago

About the role

Microsoft Frontier Company seeks a Customer Evidence and Storytelling Manager to develop compelling customer stories and scale the Frontier Company narrative and executive platform globally, coordinating with events, marketing, legal, and agency partners to drive customer-defined outcomes across markets and channels.

Responsibilities

  • Develop and manage a customer storytelling strategy aligned to Frontier Company business priorities, target audiences, key events, and global marketing moments.
  • Establish a clear approach for prioritizing customer stories based on business impact, outcomes, audience relevance, strategic value, and readiness for public amplification and event showcases.
  • Partner with events and business teams to execute customer stories for keynotes, sessions, demonstrations, executive engagements, and other high-visibility moments.
  • Develop stories with customers and internal teams, translating complex transformation work into credible, audience-focused narratives showing customer-defined outcomes and business value.","Coordinate customer permissions, participation, approvals, engagement details, and review processes with legal, privacy, brand, and other stakeholders.
  • Manage marketing agency partners that help scale the Frontier Company narrative and executive platform globally, providing strategy, content, branding, quality standards, and performance expectations.
  • Oversee integrated content, campaigns, executive opportunities, timelines, budgets, and measurement across markets and channels for global consistency with local relevance.
  • Act as a strategic marketer who can identify powerful customer stories and shape them into narratives that motivate other customers.
  • Lead with understanding of enterprise technology, AI transformation, and customer marketing; learn unfamiliar domains quickly.
  • Develop customer stories across formats and channels with editorial judgment to make complex subjects clear and compelling.
  • Partner with executives, customers, sales, engineering, events, marketing, communications, legal, and agencies to coordinate efforts.
  • Manage agencies and integrated marketing programs across regions balancing global consistency with local relevance, quality, speed, and impact.
  • Demonstrate sound judgment, initiative, attention to detail, and ability to manage multiple priorities in a dynamic organization.

Qualifications

  • Bachelor's Degree in Business, Marketing, Communications, Finance, or related field AND 4+ years communications, marketing operations, field operations, program management, project management, or related experience OR equivalent experience.
  • 7+ years of experience in customer marketing, content marketing, integrated marketing, executive communications, event marketing, agency management, or related field in enterprise technology (preferred).
  • Experience developing externally facing customer stories and coordinating customer participation, permissions, and approvals for events, campaigns, or executive platforms.
  • Demonstrated success managing agency partners and complex cross-functional programs for global business and technical audiences.

Skills

Required:Customer storytellingContent strategy
Last updated Oct 16, 2026. Interested? Apply on the company site.

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