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Data Center Technician - Phoenix East

Microsoft· Data Center Technicians
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Phoenix, AZ$23.65/hr - $37.07/hrFull-timePosted 1w ago

About the role

Data Center Technician responsible for preparing, installing, diagnosing, troubleshooting, replacing, and decommissioning IT datacenter equipment, with understanding of cabling, network, server, and storage interactions. Works in CO+I (Cloud Operations & Innovation) at Microsoft, may travel up to 25%, and can work 12-hour shifts including non-standard hours.

Responsibilities

  • Reviews Process Change Notifications (PCNs) and understands impact to work execution; provides feedback on process changes.
  • Completes assigned tickets efficiently aligned with KPIs; seeks guidance on challenging tickets.
  • Develops understanding of standard datacenter processes for preparing, installing, diagnostics, troubleshooting, replacing, and/or decommissioning IT datacenter technology and equipment; understands interactions between cabling, network, server, and storage.
  • Complies with Data Center policies and escalates compliance issues as needed.
  • Maintains awareness of KPIs through dashboards; escalates client interactions as needed.
  • Develops understanding of cross-functional Data Center processes to support stakeholder partnerships.
  • Completes required training relevant to job focus areas and on-the-job training; may obtain/maintain certifications.
  • Prepares, stages, sets up, and performs basic hardware startups/shutdowns per written instructions.
  • Communicates and escalates data center incidents; may participate in bridge calls.
  • Directly performs decommissions, simple changes, and refreshes of infrastructure; processes data-bearing devices for destruction as required.
  • Performs basic diagnostics and troubleshooting with guidance; replaces faulty components with minimal customer/business disruption.
  • Learns post-execution verification of grounding, staging, labeling, and cabling; escalates deployment errors for corrections.
  • Participates in daily safety briefings and safety training; uses PPE and adheres to safety protocols.

Qualifications

  • High school diploma, GED, or equivalent and basic knowledge of computer hardware and components OR equivalent experience.

Skills

Required:Ticketing and KPI adherenceHardware installation and decommissioningBasic diagnostics and troubleshooting

Benefits

  • Certain roles may be eligible for benefits and other compensation. See pay information link in job description.
Last updated Oct 16, 2026. Interested? Apply on the company site.

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