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Cloud Solution Architect Director - AI Business Solutions

Microsoft· Cloud Solution Architecture
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New York, NY$130.9k - $251.9kfull-timePosted 1w ago

About the role

Leads a team supporting U.S. Financial Services enterprise customers across banking, capital markets, and insurance to translate business priorities into solutions that drive agentic AI adoption, cowork experiences, usage, consumption, and measurable customer value. Responsible for employee growth, project execution, performance management, and delivering a seamless customer experience.

Responsibilities

  • Be the Voice Of the customer: Leads team on proactively acting as the voice of the customer/partner, sharing ideas, feedback, insights, success stories and strategic/technical input with Engineering teams, Product Offerings teams and/or internal communities
  • Be the Trusted Advisor: Leads team in identifying customer/partner challenges and aligning business applications or business process-oriented solutions with Microsoft’s product strategy and customer ROI, relative to competitive offerings. Coaches on building relationships with technical and business decision makers. Leads and elevates interactions with C-suite roles to address security, compliance, and risk needs, involving experts as needed
  • Deliver Customer Satisfaction: Drives team to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience
  • Drive Consumption/Usage through Unified Support Plans: Leads team to deliver solutions using company methodologies and proven practices/patterns to support complex customer readiness and goals. Coaches team to apply change management to drive adoption, customer satisfaction and consumption/usage. Coaches team to design well architected solutions to boost retention & growth
  • Resolve blockers with urgency: Drives team to anticipate, identify, escalate and mitigate blockers to accelerate solution deployment and usage. Coaches team on applying broad business, technical, industry, and/or enterprise knowledge to architecture or support projects to meet business and IT requirements and resolve identified constraints
  • Identify opportunities: Drives team to identify and anticipate new opportunities for Consumption, Usage & Unified expansion (especially Enhanced Solutions) at scale by communicating a clear understanding of the Microsoft value proposition for supported platforms to empower cloud success, foster and strengthen security and resiliency, and drive AI innovation. Leads team to capture opportunities in appropriate systems, processes, and tools, working collaboratively across the organization to execute on opportunities aligned with Microsoft's Customer Engagement Model
  • Execute with Operational Excellence & Agility: Leads team to operate according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record
  • Focus on Continuous Upskilling & Improvement: Leads team to identify and communicate delivery gaps, linking patterns across business and tech to improve products, IP, and processes for scalable solutions. Leads team to contribute to Microsoft’s frameworks and methodologies. Leads team on developing local thought leadership and innovation
  • Engage in Communities: Leads team to drive v-teams, share strategic insights across Microsoft, and apply architectural knowledge in a competitive context. Leads industry engagement through presentations and events to elevate Microsoft’s presence. Leads team to contribute to IP, especially in emerging areas like AI, and to build scalable models. Leads team to participate in external communities, sharing learnings internally

Qualifications

  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
  • 3+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers.
  • This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship.

Skills

Required:Customer relationship managementSolution architectureChange management
Last updated Oct 16, 2026. Interested? Apply on the company site.

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