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Business Program Manager - Delivery Partner Management

Microsoft· Business Program Management
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Japan, Tokyo-to, Tokyo, Japan, Multiple Locations, Multiple Locationsfull-timePosted 1w ago

About the role

Delivery Partner Manager responsible for global vendor management operations and relationship management of one or more CE&S Delivery Partners, leading strategy, planning, and operations at global scale across multiple sub-teams to accelerate growth and improve productivity.

Responsibilities

  • Develop and execute Delivery Partner (DP) Outsourcing strategy
  • Delivery Partner 360 Account planning – optimizing DP as a customer, business partner, and supplier
  • Delivery Partner Relationship management, change management, conflict and escalation management
  • Lifecycle management – DP selection, contract management, onboarding/offboarding
  • Delivery Partner Performance management, contract value realization, innovation
  • Delivery Partner Risk & Compliance governance, accountability to ensure Trust
  • Financial management, pricing, negotiation
  • Delivery Partner Summit planning and execution, DP community engagement, DP collaboration
  • Serve as a key BPO / vendor management business advisor to stakeholders, leadership
  • Provide visibility into business performance and translate insights to action
  • Drive process improvements and operational transformations to boost organizational productivity
  • Provide leverage to regional strategy & operations teams by intaking and scaling regional activities globally
  • Coordinate with cross-functional teams to lead mission critical projects, role alignment & program integrations
  • Advanced subject matter expertise in BPO operations, stakeholder management, change management, L&D, QA and Workforce planning and management

Qualifications

  • Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience
  • Project Management experience and experience mobilizing cross functional teams towards a common goal
  • Experience pivoting between big picture thinking and operational tactics
  • Strong problem-solving and analytical skills
  • 10+ years in operations, business process outsourcing, or global vendor management
  • Experience communicating with and presenting to senior leaders
  • Demonstrated stakeholder influence and leadership skills, achieving outcomes through others
  • Proven experience in setting up businesses / processes / sites / managing P&L
  • Experience in process improvement initiatives to driving tighter outcomes with efficiency
  • Business proficiency in both Japanese and English

Skills

Required:Program managementStakeholder managementData-driven decision makingFinancial management

Benefits

  • Microsoft benefits package as per local offering (not specified in description)
Last updated Oct 16, 2026. Interested? Apply on the company site.

About Microsoft

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