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Data Center Technician

Microsoft· Data Center Technicians
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Malaysia, Selangor, Kuala LumpurFull-timePosted 1w ago

About the role

Microsoft Data Center Technician (DCT) responsible for preparing, installing, diagnosing, troubleshooting, replacing, and/or decommissioning equipment under guidance, with focus on the Data Center environment, security and data management procedures, and growth opportunities within CO+I.

Responsibilities

  • Contributes to issue tracking through escalations, asking questions, and seeking guidance on timely resolution of issues from more experienced technicians.
  • Participates in daily safety briefings, completes required training aligned to the role and workload including safety training, complies with safety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use).
  • Completes assigned tickets efficiently and in alignment with Key Performance Indicators (KPIs) while meeting established Service Level Agreements (SLAs) with guidance from other technicians.
  • Complies with security and data management procedures and policies with guidance from other technicians and completes the required security training.
  • Maintains a strong client focus to understand the impact of their work when completing tickets and assigned tasks.
  • Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.
  • Has pride and a sense of accountability for the service quality, completeness, and ownership of the data center facilities.
  • Embodies our culture and values.

Qualifications

  • Bachelor’s degree in IT or any computer course, or equivalent experience and basic knowledge of computer hardware and components.
  • Ability to work shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays
  • Microsoft Cloud Background Check required upon hire/transfer and every two years thereafter.

Skills

Required:IT hardware and componentsShift work
Last updated Oct 16, 2026. Interested? Apply on the company site.

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