← All roles

Business Program Manager

Microsoft· Business Program Management
Apply on company site
Dublin, Ireland€50.5k - €84.1kfull-timePosted 1w ago

About the role

Microsoft SANe Operations seeks a Business Program Manager to lead programs across Billing, Contracting, Incentive Payments and Offline Refunds, driving simplification, new programs and automation at scale while collaborating with Finance, Sales, Engineering and CELA to solve complex business problems.

Responsibilities

  • Act as a primary contact for resolving complex cases and guiding MSA sellers and internal teams through SANe operational processes.
  • Review, update, and document operational workflows to improve efficiency and remove friction points.
  • Collaborate with stakeholders to identify opportunities for improvement and optimization.
  • Maintain accuracy of vendor operations work instructions and training materials.
  • Serve as SANe subject matter expert for your business program/process areas.
  • Use operational data and feedback from stakeholders to find bottlenecks, inefficiencies and their root causes.
  • Map and simplify workflows end to end using continuous improvement frameworks.
  • Find opportunities for AI and automation, build the business case, and if needed work with engineering teams to deliver solutions.
  • Lead or support the launch of new programs, markets or tool launches to align with ongoing operational excellence, while fostering strategic engagement and collaboration across stakeholders.
  • Ensure operational readiness is in place with vendor support teams to ensure seamless operational launch.
  • Identify areas of opportunity to leverage existing systems/tools/processes to support new programs
  • Successfully execute on project plans and maintain project schedules.

Qualifications

  • Bachelor's degree in Business, Operations, Finance or a related field AND/OR 2+ years' experience in program management, process improvement, billing or operational support in a global environment
  • Experience in operational support, billing, or program management in a global environment
  • Problem-solving and passion for process improvement and documentation
  • Clear communication and strong stakeholder relationship skills
  • Ability to thrive in fast-paced, collaborative environments and adapt quickly to change
  • Curiosity about new technologies and interest in leveraging AI for better outcomes

Skills

Required:Program managementProcess improvementDocumentation
Nice to have:AI/Automation

Benefits

  • Benefits information referenced in the job description is available via the Microsoft Ireland corporate pay page.
Last updated Oct 16, 2026. Interested? Apply on the company site.

About Microsoft

Cloud ComputingConsumer ElectronicsSoftwareTechnologyliquid-ai-recruiting-target
Company profileWebsite

More open roles at Microsoft