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Data Center Technician

Microsoft· Data Center Technicians
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Australia, NSW, SydneyFull-timePosted 1w ago

About the role

Mid-level on-site Data Center Technician responsible for staging, setting up, diagnosing, and decommissioning hardware in Microsoft’s Western Sydney data centers, with 1-3 years of IT hardware support experience.

Responsibilities

  • Perform diagnostics and troubleshooting following standard procedures, quickly identify the cause(s) of issues, and replace faulty components with minimal customer and business disruption.
  • Perform post-execution quality checks and verify grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
  • Decommission hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance.
  • Follow procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists.
  • Assist and provide guidance to other technicians to complete challenging or complex tasks.
  • Complete required training aligned to the role and workload; observes more experienced technicians to gain hands-on experience and relevant on-the-job training.
  • Contribute to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.
  • Take pride and a sense of accountability for the service quality, completeness, and resulting user experience; displays accountability and ownership of the data center facilities.

Qualifications

  • High School Diploma, GED, or TAFE or equivalent and basic knowledge of computer hardware and components AND 1+ year(s) industry work experience supporting IT equipment or related hardware/technology.

Skills

Required:Hardware troubleshootingDiagnosticsDecommissioningSafety and grounding proceduresCommunication and escalation
Last updated Oct 16, 2026. Interested? Apply on the company site.

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