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Customer Solution Engineer

Microsoft· Software Engineering
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Redmond, WA$102.1k - $202.2kOn-sitePosted 1w ago

About the role

The Windows Commercial Acceleration Engine (WCAE) is building a customer solution engineering capability that works directly with strategic enterprise customers to solve their most consequential Windows technical challenges.

Responsibilities

  • Customer solution engineering engagements to improve the install-base health of strategic Windows commercial customers with hands-on technical engagement.
  • - Discover: Embed with strategic enterprise customers to rapidly understand their complex environments, operational constraints, and diagnose Windows deployment, management, update, application, performance, reliability, and security issues, and develop customer-specific strategies. You will contribute to establishing a clear technical problem statement, baseline, success measures, and remediation plan for each engagement.
  • - Build and implement technical resolution: devise, design and implement scoped solutions with customers. Develop technical prototypes, automation, tools, scripts, utilities, configuration changes, and implementation approaches in partnership with the team. Apply solid engineering fundamentals including security, privacy, maintainability and supportability. Validate solution in customer environments to demonstrate measurable improvements.
  • - Provide technical evidence: when an issue requires product fixes, supportability changes or telemetry enhancements, provide actionable technical evidence including detailed reproduction information, logs, etc., and business impact.
  • - Maintain accountability for assigned technical deliverables.
  • - Contribute customer solutions and lessons learned to reusable scripts, diagnostic tools, playbooks, technical patterns, and implementation guidance
  • - Share knowledge with others in the team so each engagement increases the capability of the broader ecosystem.
  • - Demonstrate improvement in customers install base health through customer evidence, telemetry, validation results, or agreed success measures.
  • - Contribute technical evidence and validated improvements that support customer confidence in Windows.
  • - Communicate technical findings, progress, risks, and recommendations clearly to customer engineers, Microsoft field teams. Provide technical evidence and analysis that can inform internal and customer leadership discussions.
  • - Build trusted relationships with customer technical leaders and Microsoft field teams.

Qualifications

  • Bachelor's Degree in Computer Science or related technical field AND 2+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
  • OR equivalent experience

Skills

Required:Programming languages (C, C++, C#, Java, JavaScript, Python)
Nice to have:Customer-facing software engineeringTroubleshooting with data and logs
Last updated Oct 16, 2026. Interested? Apply on the company site.

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