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Director, Agent 365 Performance

Microsoft· Product Marketing
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Hybrid (Redmond, WA), Hybrid (Atlanta, GA), Hybrid (New York, NY), Hybrid (Mountain View, CA)$130.9k - $251.9kFull-timePosted 1w ago

About the role

Director, Agent 365 Performance is an individual contributor role responsible for the operating rhythm, consolidating business performance across the customer funnel, translating insights into actionable plans, and optimizing cross-functional mechanisms across product, GTM, licensing, operations, and field execution.

Responsibilities

  • Design and manage executive forums and recurring business reviews that bring leaders together around priorities, performance, customer needs, decisions, and measurable outcomes.
  • Establish objectives, decision points, preparation requirements, and expected outcomes for each forum to advance the business.
  • Partner with leaders and SMEs to develop concise business reviews, recommendations, and decision materials grounded in customer and performance insights.
  • Maintain records of decisions, owners, actions, dependencies, milestones, and unresolved issues; ensure commitments receive follow-through.
  • Connect decisions across executive forums and operating reviews to move issues from insight to resolution.
  • Develop a consolidated view of business performance across the customer journey (trials, activation, usage, conversion, deployment, retention, expansion).
  • Partner with data and functional leaders to create a shared understanding of performance, customer needs, risks, opportunities, and leading indicators.
  • Identify and diagnose friction across the customer journey (product experience, licensing, sales motions, incentives, readiness, deployment, adoption).
  • Translate insights into action plans with clear owners, milestones, target outcomes, and review points; track progress against commitments.
  • Distinguish isolated issues from broader barriers and bring forward recommendations requiring leadership decisions or coordinated action.
  • Serve as a strategic partner across Sales, GTM, Finance, Product Management, and Operations to improve overall business performance.
  • Align product, customer, and GTM perspectives to shape priorities and improve the end-to-end customer experience.
  • Drive coordinated resolution of licensing clarity, trial design, incentives, sales readiness, deployment friction, adoption, and expansion.
  • Clarify ownership and decision rights, establish working rhythms, and translate leadership decisions into functional plans and measurable actions.
  • Incorporate customer, sales, and partner feedback into product and business planning; provide leaders with a clear view of health, dependencies, risks, and interventions.
  • Embody Microsoft Culture and Values.

Qualifications

  • Master’s Degree in Marketing, Computer Science, Business or related field AND 4+ years experience in product marketing, business strategy, product management, business planning, or operations
  • OR Bachelor’s Degree in Marketing, Computer Science, Business or related field AND 6+ years experience in product marketing, business strategy, product management, business planning, or operations
  • OR equivalent experience.

Skills

Required:Executive forums and business reviews designCross-functional leadershipData-driven performance analysis
Nice to have:Go-to-market strategy influence

Benefits

  • See official benefits listing (not provided in text)
Last updated Oct 16, 2026. Interested? Apply on the company site.

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