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Senior Customer Solution Engineer

Microsoft· Software Engineering
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Redmond, WA$119.8k - $234.7kfull-timePosted 1w ago

About the role

Senior Customer Solution Engineer in the Windows Commercial Acceleration Engine (WCAE) within Windows Ecosystem and Commercial Engagement (WECE); hands-on engineering role partnering with strategic enterprise customers to diagnose, resolve, and package Windows-related challenges across provisioning, deployment, management, OS/update, security, and performance to improve install base health and deliver scalable customer solutions.

Responsibilities

  • Lead forward-deployed customer engagements to improve the install-base health of strategic Windows commercial customers with hands-on technical engagement.
  • Discover: Embed with strategic enterprise customers to rapidly understand their business priorities, complex environments, operational constraints, and diagnose Windows deployment, management, update, application, performance, reliability, and security issues, and develop customer-specific strategies. Establish a clear technical problem statement, baseline, success measures, and remediation plan for each engagement.
  • Build and implement technical resolution: devise, design and implement solutions with customers. Develop technical prototypes, automation, tools, scripts, utilities, configuration changes, and implementation approaches. Apply engineering fundamentals including security, privacy, maintainability and supportability. Validate solution in customer environments to demonstrate measurable improvements.
  • Partner with engineering for complex cross-product issues.
  • Collaborate with Windows, Intune, and other product engineering teams to investigate complex cross-product issues and drive product fixes, supportability changes, and telemetry enhancements supported by actionable customer evidence including detailed reproduction information, logs, etc., and business impact.
  • Scale successful approaches for broad impact: identify patterns and convert customer solutions and lessons learned into reusable playbooks, patterns, tools, and technical guidance that can benefit a broader set of enterprise customers; Transfer expertise to other FDEs, partners, field, support teams, and product groups so each engagement increases the capability of the broader ecosystem.
  • Deliver measurable customer and business outcomes: demonstrate improvement in customers install base health through customer evidence, telemetry, validation results, or agreed success measures; help restore customer confidence in Windows and strengthen the role of Windows in customers’ future endpoint, security, management, and AI-platform strategies; build trusted relationships with customer technical leaders, Microsoft field teams, and product engineering teams; communicate technical findings, tradeoffs, risks, decisions, and progress clearly to customer engineers, IT leaders, Microsoft field teams, product engineers, and executives.

Qualifications

  • Bachelor's Degree in Computer Science or related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python.
  • OR equivalent experience.

Skills

Required:Customer engagementWindows deployment, management, OS and update management, and securityScripting/automation
Last updated Oct 16, 2026. Interested? Apply on the company site.

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