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Principal CX Program Manager

Microsoft· Customer Experience Program Mgmt
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Hybrid (United States, Multiple Locations)$142.8k - $274.8kfull-timePosted 1w ago

About the role

Lead high-impact programs to improve Azure’s capacity planning and delivery globally, coordinating across engineering, product, finance, and operations to translate customer and business needs into clear requirements and scalable, measurable improvements at scale.

Responsibilities

  • Identify the moments that create delay, confusion, or unnecessary effort for customers and internal teams, then define clear opportunities to improve them.
  • Lead cross-functional programs with engineering, product, finance, capacity management, and operations teams, aligning goals, decisions, owners, and measures of success.
  • Translate global customer demand, business priorities, and operational data into requirements and executive recommendations, making high-stakes tradeoffs that protect customer outcomes and advance business performance.
  • Design and launch process, automation, reporting, and workflow improvements that reduce manual work and help teams make faster, better-informed decisions.
  • Establish clear decision paths, approval points, and accountability for choices with worldwide customer and revenue implications, enabling complex programs to move consistently from idea to implementation.
  • Test new approaches in real operating environments, learn from results, and transition successful solutions to the teams that will run and improve them over time.
  • Share reusable practices and insights that help Azure teams improve the capacity experience for enterprise customers and fast-growing AI teams.

Qualifications

  • Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development - OR equivalent experience.

Skills

Required:Cross-functional program leadershipRequirements translation and tradeoff analysis

Benefits

  • Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Last updated Oct 16, 2026. Interested? Apply on the company site.

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