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Customer Success Acc Manager - Global accounts

Microsoft· Customer Success Unit Management
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Mumbai, HyderabadFull-timePosted 1w ago

About the role

Leadership role overseeing a team of Customer Success Account Managers (CSAMs) to drive customer outcomes, portfolio growth, and delivery of Customer Success plans across assigned global accounts. Role includes people management, strategic planning, program delivery, and collaboration with internal and external stakeholders, with travel as needed.

Responsibilities

  • Customer Relationship Management – lead by example to proactively develop relationships to further Microsoft's customer success goals with key customer, partner, and internal contacts.
  • Customer Success leadership – Customer Strategy and Growth – drive conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
  • Develop a team culture identifying and sharing Customer insights and opportunities with their Account Team and Support sellers to drive new opportunities for growth and consumption.
  • Customer Success Leadership and Consumption Leadership – coach a team to support customer adoption and active usage of Microsoft products and services aligned to outcomes and objectives defined within agreed-upon customer success plans.
  • Customer Success Leadership – Delivery and Program Management – coach a team on program planning and customer-facing program review, managing key stakeholder and executive expectations via delivery of a Customer Success Plan, and prioritization of engagements to address agreed-upon customer outcomes and account priorities.
  • Technical Relevance – stay current with industry and Microsoft technical insights through consultation with the Customer Success community, peers, partners, and customer stakeholders.
  • Deliver success through empowerment and accountability by modeling, coaching, and caring as well as attracting and retaining great people.

Qualifications

  • Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  • OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  • OR equivalent experience
  • Preferred: Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  • OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  • 3+ year(s) people management experience
  • 3+ year(s) experience managing a consumption portfolio
  • PMI or equivalent Project Management certification
  • Prosci or equivalent certification

Skills

Required:Customer Relationship ManagementCustomer Strategy and GrowthTeam Leadership / People ManagementProgram Management

Benefits

  • Not specified in the description
Last updated Oct 23, 2026. Interested? Apply on the company site.

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