← All roles

Technical Customer Success Account Manager

Microsoft· Customer Success Account Mgmt
Apply on company site
Mumbaifull-timePosted 1w ago

About the role

Customer Success Account Manager (CSAM) responsible for end-to-end post-sales delivery and support orchestration for strategic Microsoft customers, driving value realization across Digital Cloud platforms and ensuring adoption and consistent alignment with customer goals and Microsoft portfolio.

Responsibilities

  • Customer Relationship Management: support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and guidance from experienced colleagues.
  • Customer Success Leadership and Customer Strategy and Growth: listen to conversations with customers and align objectives with the current Microsoft portfolio of work in the customer account.
  • Align with the account team to link Customer Success Plans with account plan priorities and develop bookable programs of work.
  • Customer Success leadership - Delivery and program Management: support delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
  • Initiate conversations with customers to connect objectives with the current Microsoft portfolio of work, adopt the organizational and customer success strategy, and ensure alignment of Microsoft technology with customer goals.
  • Serve as the Consumption and Usage Manager: track adoption and usage of Microsoft products and services, identify areas for improved adoption, drive usage, and develop strategies to maximize value.
  • Understand retention and churn within the portfolio to identify potential opportunities where retention may become an issue.

Qualifications

  • Bachelor’s Degree with 10+ years of experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management OR Master’s Degree in a related field and 8+ years of relevant experience
  • Minimum 5+ years of relevant work experience within the customer’s industry
  • Proven track record leading complex technology programs with enterprise customers
  • Strong understanding of Microsoft Cloud solutions (Azure, M365, Security, Data & AI) or equivalent cloud platforms (e.g., AWS, Google Cloud)
  • Demonstrated experience in project or program management, service delivery, and stakeholder engagement
  • Excellent executive communication and relationship management skills, with the ability to influence and build trust across business and technical audiences
  • Preferred Qualifications: Microsoft or equivalent certifications in relevant technologies (e.g., Azure, Microsoft 365, AWS); experience working in or with large enterprise organizations across industries; background in consulting or professional services delivery; experience operating in a matrixed, fast-paced, and global environment.

Skills

Required:Customer Relationship ManagementStrategic account planningDelivery leadershipMicrosoft Cloud solutions

Benefits

  • Note: Benefits not explicitly enumerated in the description.
Last updated Oct 16, 2026. Interested? Apply on the company site.

About Microsoft

Cloud ComputingConsumer ElectronicsSoftwareTechnologyliquid-ai-recruiting-target
Company profileWebsite

More open roles at Microsoft