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Customer Success Manager

Samsara· Customer Success
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Remote$72.9k - $98kfull-timePosted 1w ago

About the role

Samsara’s Scaled Customer Success team helps customers adopt the platform, realize measurable business value, and renew/expand. The role combines technical account management with cross-functional collaboration across Sales, Support, Finance, Renewals, Sales Engineering, Customer Education and Product, focusing on large Mid-Market customers and complex product use cases.

Responsibilities

  • Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
  • Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types.
  • Demonstrate a willingness to learn, investigate, diagnose and resolve technical issues for customers.
  • Drive business transformation by leading strategic customer engagements to deeply understand current operations and business goals, allowing for proactive workflow transformations and architecting action plans that define the metrics and timelines necessary to remove barriers and deliver business value.
  • Orchestrate product consultation workshops and value check-ins for our most complex partnerships, leading to feature and workflow change recommendations that help customers get the most out of their Samsara products.
  • Influence internal roadmaps across Product, Finance, and Support to drive mission-critical customer initiatives.
  • Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products.
  • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Qualifications

  • 3 - 5+ years of experience in a technical customer success, account management, sales, sales engineering or strategic consulting role. Enterprise SaaS experience preferred.
  • This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence
  • Experience supporting or working with technical products
  • Solutions-oriented with strong problem-solving skills
  • Proven track record of building trust and communicating effectively with a wide variety of internal and external stakeholders: executives, Sales, Product, Support and Engineering leadership, day-to-day users of our software
  • Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
  • Diplomacy, tact, and poise under pressure when working through customer issues
  • Bachelor’s degree from a 4-year institution

Skills

Required:Technical knowledge of Samsara platformStakeholder managementWorkshop facilitation

Benefits

  • Total Rewards: base salary, performance-based bonus/variable pay, and equity (for eligible roles)
  • Flexible remote model
  • Professional development stipend
  • Comprehensive health and parental leave plans
Last updated Oct 24, 2026. Interested? Apply on the company site.

About Samsara

Samsara | The Connected Operations Platform

Samsara's connected operations platform helps 20,000+ operations improve safety, cut costs, and run smarter — built with operators.

Fleet TelematicsCameras and VideoDriver ExperienceSafety Reporting & InsightsEquipment ManagementIntegrated platformAI-powered analyticsFleet Intelligence
Company profileWebsite

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