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Installation Coordinator

Samsara· Customer Success
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Remotefull-timePosted 1w ago

About the role

Remote Installation Coordinator role at Samsara focused on orchestrating and monitoring hardware installations across customer fleets, ensuring deployments meet technical and operational standards, and delivering a smooth customer experience from kickoff to post-install.

Responsibilities

  • Coordinate pre-installation logistics with partners.
  • Validate customer and site readiness, including cable availability and configuration.
  • Ensure the Statement of Work (SOW) is fully understood and achievable before kickoff.
  • Track real-time installation progress, ensuring adherence to the project plan.
  • Identify deviations from expected timelines or specifications and define/remediate action plans.
  • Drive weekly installation reporting cadence and provide updates to internal teams.
  • Maintain installation evidence and ensure proper documentation is stored and accessible.
  • Serve as a point of contact for escalations and troubleshooting during install phases.
  • Work cross-functionally with Sales, Implementation, and Support to ensure alignment.
  • Ensure installation partners are trained and follow Samsara standards.
  • Monitor CSAT related to installation events and resolve root causes of dissatisfaction.
  • Provide proactive communication and transparency with customers during install projects.
  • Define and continuously improve the installation coordination process using AI and Robotic Process Automation (RPA) tools to enhance efficiency and scale globally.
  • Champion, role model, and embed Samsara’s cultural principles in scale efforts.

Qualifications

  • Experience in field operations coordination, customer implementation, or technical deployment.
  • Strong attention to detail with the ability to manage multiple installs in parallel.
  • Excellent communication and stakeholder management skills.
  • Fluent in Spanish and English (verbal and written).
  • Comfortable in a dynamic, fast-paced environment with cross-functional collaboration.

Skills

Required:Field operations coordinationProject coordinationCommunication & stakeholder managementBilingual - Spanish & English
Last updated Oct 17, 2026. Interested? Apply on the company site.

About Samsara

Samsara | The Connected Operations Platform

Samsara's connected operations platform helps 20,000+ operations improve safety, cut costs, and run smarter — built with operators.

Fleet TelematicsCameras and VideoDriver ExperienceSafety Reporting & InsightsEquipment ManagementIntegrated platformAI-powered analyticsFleet Intelligence
Company profileWebsite

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