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Director, Billing to Cash

PointClickCare· Finance
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Hybrid (Mississauga, ON)CA$144.1k - CA$160.2kFull-timePosted 4d ago

About the role

Director of Finance, Billing to Cash leading a high-volume, $700M+ annual collections Billing to Cash operation. Hybrid role based in Mississauga, ON.

Responsibilities

  • Oversee the effectiveness and efficiency of billing, collections, escalation management, and account resolution across the Accounts Receivable portfolio for all business units.
  • Ensure the effectiveness of the cash application process to support accurate customer statements.
  • Identify customer payment trends and develop strategic solutions to protect revenue and support cash collection targets.
  • Drive collections efficiency through payment automation, including ACH adoption, and optimized billing frequency.
  • Leverage systems, enhance processes, and break down silos to create a best-in-class Billing to Cash team.
  • Develop and drive Key Performance Indicator reporting for management and internal teams to support working capital targets, including DSO and inputs to Free Cash Flow, and improve operational efficiency.
  • Develop and implement a customer risk management framework, policies, and procedures to maximize cash flow and minimize bad debt risk, including credit risk, bankruptcies, unclaimed property, and collateral consents.
  • Serve as the Finance gatekeeper for extending credit to customers with poor payment history or elevated credit risk, while partnering with Sales and Commercial teams to structure terms responsibly and unlock revenue opportunities.
  • Partner with Treasury to provide reliable cash flow forecasts.
  • Partner with controllership and revenue accounting to support timely and accurate financial reporting and period-end close.
  • Oversee billing validations to support invoice accuracy and timely customer delivery.
  • Partner with internal stakeholders to resolve upstream issues, optimize billing operations, and minimize billing issues.
  • Develop a high-performing, tech-forward team that can solve issues end to end and serve as subject matter experts in their areas.
  • Perform other duties as assigned by management to support overall team objectives.

Qualifications

  • University education in a relevant discipline; Finance or Accounting preferred.
  • 5+ years of experience leading teams of people managers.
  • Ability to lead a high-volume Accounts Receivable department collecting more than $500M annually.
  • Excellent verbal and written communication skills, with the ability to collaborate effectively with cross-functional teams.
  • Extensive expertise in Order-to-Cash processes and best practices.
  • Credit control and statutory knowledge, including Anti-Money Laundering and Escheatment.
  • Strong leadership skills, including team building and motivation, transformation, and organization design.
  • Demonstrated commitment to PointClickCare's core values: People, Passion, and Performance.

Skills

Required:Billing to Cash leadershipOrder-to-Cash processes

Benefits

  • Benefits starting from Day 1
  • Retirement Plan Matching (RRSP & 401K)
  • Flexible Paid Time Off
  • Lifestyle/Wellness Spending Account
  • Parental & Caregiver Leaves
  • Fertility & Adoption Support
  • Continuous Development Support Program
  • Employee Assistance Program
  • Learning Programs & Resources
  • Employee Recognition … and more!
Last updated Oct 21, 2026. Interested? Apply on the company site.

About PointClickCare

Healthcare Software for Smarter Care Delivery | PointClickCare

Transform care coordination and outcomes with AI-powered healthcare software that improves collaboration, reimbursement, and transitions of care.

healthcare softwareEHRcare coordinationhealthcare solutionssenior livingskilled nursinghospitals & health systemscare outcomes
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