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Operations Lead

Rippling· Operations
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San Francisco, CA$81.8k - $122.8kfull-timePosted 5d ago

About the role

Rippling’s Global Payroll Operations team manages payroll processing and services across 80+ countries. The Operations Lead acts as a chief-of-staff style operator to turn complexity into clear priorities, scalable systems, and measurable execution, partnering across Product, Engineering, CX, Implementation, Legal, and external partners.

Responsibilities

  • Lead high-priority operational programs across global payroll product lines – identifying systemic gaps, standardizing workflows, and building durable playbooks, automation, and AI-driven tooling to support rapid global expansion
  • Drive global operating cadences, executive reviews (WBRs/MBRs), and accountability frameworks. Translate ambiguous strategic priorities into structured workstreams with clear ownership, milestones, and ROI. Ensure operational consistency between various global sub-teams.
  • Serve as the senior point of escalation for high-friction customer issues, driving end-to-end resolution and leading root-cause analyses (RCAs) with Product, Engineering, and Ops to eliminate systemic gaps and prevent issue recurrence
  • Serve as the key operational link across Ops, Product, Engineering, CX, and external 3P partners—ensuring product gaps and operational risks are clearly documented, stakeholder communication is crisp, and business decisions are made with clear trade-off frameworks
  • Partner with operations leadership to drive team administration. Do what it takes to help scale the team while improving the team’s operating rhythm and employee experience. This may include managing global headcount planning, resource allocation, operating budgets, offsites, content for team-wide All-Hands meetings, training programs, and more

Qualifications

  • 5+ Years of High-Impact Experience: BizOps, Strategy & Ops, or Program Management at a fast-growing startup—or the strategic rigor of top-tier consulting / banking with a desire to roll up your sleeves and own real operational execution
  • Hands-On Operator Mindset: High grit and bias for action; eager to dive into messy processes, diagnose root causes, and build practical solutions
  • AI Niftiness & Tech Fluency: Tech-forward mindset with a habit of leveraging AI tools and automation to solve bottlenecks and scale personal leverage
  • High Adaptability & Elastic Thinking: Thrives in fast-moving, ambiguous environments where priorities shift constantly and no two days look the same
  • Structured Execution: Track record of driving complex, cross-functional projects to completion without adding unnecessary bureaucracy
  • Analytical & Data-Driven: Comfortable analyzing dashboards and operational metrics to distinguish critical risk from noise and make sound judgments
  • Exceptional Communication: Crisp written and verbal skills to synthesize dense topics for executive decision-making and frontline guidance. Strong collaborative muscle and ability to work with diverse stakeholders

Skills

Required:Operational program leadershipCross-functional coordinationRoot-cause analysis (RCA)Data-driven decision making

Benefits

  • Competitive salary + benefits
  • Office-based work expectation (in-office at least three days a week for local employees)
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Rippling

#1 Workforce Management System | HR, IT, Finance

Rippling eliminates the friction from running a business, combining HR, IT, and Finance apps on a unified data platform.

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