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Benefits Operations Associate, CX

Rippling· Operations
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BangaloreFull-timePosted 5d ago

About the role

Role focused on owning end-to-end resolution of benefits and enrollments for US-based customers, carriers, and internal partners, with emphasis on process improvements and automation to enhance customer experience.

Responsibilities

  • Act as the primary point of contact for US-based customers, US-based insurance carriers, and internal partners while owning the end-to-end resolution of issues related to benefits and enrollments
  • Root cause complex issues, collaborate with Product/Engineering and other internal stakeholders to define and implement enhancements through process and automation, in order to improve the customer experience
  • Communicate with stakeholders throughout the duration of assigned projects
  • Manage complex escalations and issues

Qualifications

  • 1-3 years of experience in a customer-facing operational role, such as implementation, support, or operations with US-based insurance and benefits experience required
  • Strong communication skills (written required, verbal preferred)
  • Strong project management and organizational skills: good attention to detail with excellent work product, time management, and execution
  • Strong problem solving, research and conflict resolution skills
  • Strong desire to learn about subject matter and new processes surrounding the work
  • Prior experience at a SaaS/start-up company preferred

Skills

Required:Customer-facing operationsCommunicationProject managementProblem solving & conflict resolution

Benefits

  • Not specified in the description
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Rippling

#1 Workforce Management System | HR, IT, Finance

Rippling eliminates the friction from running a business, combining HR, IT, and Finance apps on a unified data platform.

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