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Global Operations Lead

Rippling· Operations
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San Francisco, CA$81.8k - $122.8kfull-timePosted 5d ago

About the role

Global Payroll Operations leadership role focused on turning operational complexity into clear priorities, repeatable systems, and measurable execution to support Rippling’s global expansion.

Responsibilities

  • Lead high-priority operational programs across global payroll product lines – identifying systemic gaps, standardizing workflows, and building durable playbooks, automation, and AI-driven tooling to support rapid global expansion
  • Drive global operating cadences, executive reviews (WBRs/MBRs), and accountability frameworks. Translate ambiguous strategic priorities into structured workstreams with clear ownership, milestones, and ROI. Ensure operational consistency between various global sub-teams.
  • Serve as the senior point of escalation for high-friction customer issues, driving end-to-end resolution and leading root-cause analyses (RCAs) with Product, Engineering, and Ops to eliminate systemic gaps and prevent issue recurrence.
  • Serve as the key operational link across Ops, Product, Engineering, CX, and external 3P partners—ensuring product gaps and operational risks are clearly documented, stakeholder communication is crisp, and business decisions are made with clear trade-off frameworks.
  • Partner with operations leadership to drive team administration. Manage global headcount planning, resource allocation, operating budgets, offsites, content for team-wide All-Hands meetings, training programs, and more.
  • Collaborate across EMEA, APAC, and LATAM; occasionally flex schedule for early-morning or evening meetings to support time-zone collaboration.

Qualifications

  • 5+ Years of High-Impact Experience: BizOps, Strategy & Ops, or Program Management at a fast-growing startup—or top-tier consulting/banking with hands-on operational execution
  • Hands-On Operator Mindset with high grit and bias for action
  • AI fluency and ability to leverage AI tools and automation to solve bottlenecks
  • Adaptive with ability to thrive in fast-moving, ambiguous environments
  • Structured execution with track record of delivering complex cross-functional projects
  • Analytical and data-driven, comfortable with dashboards and metrics
  • Exceptional communication skills and ability to synthesize dense topics for executives and frontline teams

Skills

Required:Program ManagementOperations LeadershipStakeholder ManagementData Analysis
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Rippling

#1 Workforce Management System | HR, IT, Finance

Rippling eliminates the friction from running a business, combining HR, IT, and Finance apps on a unified data platform.

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