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Account Manager, Mid-Market (Canada)

Rippling· Account Management
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Hybrid (Toronto, Canada)full-timePosted 5d ago

About the role

Hybrid-remote account management role focused on revenue retention and growth within Rippling's Mid-Market segment, managing a book of business and driving adoption, retention, and cross-sell opportunities.

Responsibilities

  • Proactively engage customers in your book via key lifecycle events: “go live”, benefits renewal, executive business reviews, contract renewal, etc.
  • Consult with clients to understand their HR, IT, Finance, and global workforce management needs through a solutions-based selling approach
  • Navigate a sales process by building relationships with multiple stakeholders through remote meetings
  • Negotiate and coordinate customer procurement and contract execution
  • Build and manage a pipeline of new subscription cross sales, product upgrades, and contract renewals to monthly targets
  • Develop and demonstrate a broad knowledge of current and new Rippling products via executing customer adoption playbooks and prospecting
  • Partner with cross-functional product, support, and customer operations teams to ensure customer success and secure long term commitments
  • Take an entrepreneurial approach to the role

Qualifications

  • 3+ years of SaaS experience in account management, sales, or quota-carrying customer success
  • Track record of consistently meeting and exceeding quota via new product sales and upgrades
  • Competitive and creative drive to win over customers and think outside the box to get a deal done
  • Demonstrated ability to run a sales discovery and demo meeting and run a structured sales process
  • Proven success building and maintaining long term commercial relationships
  • Highly effective communicator with good people instincts – able to build trust and work well with a diverse group inside and outside the company
  • Highly organized, self-motivated, and detail-oriented; great follow-through on projects/tasks big and small
  • High integrity; enthusiastic about building a great company for the long term
  • Courage to challenge the status quo when logic and reason require it. See something broken? Fix it.

Skills

Required:SaaS account management / salesPipeline managementSales discovery and demos
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Rippling

#1 Workforce Management System | HR, IT, Finance

Rippling eliminates the friction from running a business, combining HR, IT, and Finance apps on a unified data platform.

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