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Account Manager, SMB APAC

Rippling· International Account Management
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Hybrid (Sydney, Australia)full-timePosted 5d ago

About the role

Self-driven account manager responsible for customer adoption, retention, and revenue growth within Rippling’s SMB segment in Australia, focusing on back-office HR, IT, and Finance products.

Responsibilities

  • Proactively engage customers in your book via key lifecycle events: “go live”, benefits renewal, executive business reviews, contract renewal, etc.
  • Consult with clients to understand their HR, IT, Finance, and global workforce management needs through a solutions and value based approach
  • Navigate a strategic sales process by building relationships with multiple external and internal stakeholders through remote and in-person meetings
  • Negotiate and coordinate customer procurement and contract execution as part of managing the broader customer relationship
  • Build and manage a pipeline of new subscription cross-sales, product upgrades, and contract renewals to monthly targets
  • Develop and demonstrate a broad knowledge of current and new Rippling products via executing customer adoption playbooks and prospecting
  • Run scaled outbound prospecting motions across a large book of existing customers
  • Prioritise your book of business, including which customers require a high touch approach and which you will manage in a scaled motion
  • Partner with cross-functional product, sales, support, and customer operations teams to ensure customer success and secure long-term commitments, directly influence Rippling’s product roadmap, and increase operational efficiency
  • Take an entrepreneurial approach to the role by being a proactive and strategic partner to customers, tailoring your approach to maximise Rippling product adoption based on each customer’s unique business operations

Qualifications

  • 1 - 3 years of SaaS experience in account management, sales, or quota-carrying customer success
  • Track record of consistently meeting and exceeding quota via new product sales and upgrades
  • Demonstrated ability to run a consultative discovery and demo meeting, and run a structured sales process
  • Proven success building and maintaining long term commercial relationships
  • Highly effective communicator with good people instincts
  • Highly organised, self-motivated, and detail-oriented; great follow-through on projects/tasks big and small
  • High integrity; enthusiastic about building a great company for the long term
  • Courage to challenge the status quo when logic and reason require it

Skills

Required:SaaS account managementConsultative sellingRelationship building

Benefits

  • Hybrid Office Model – 1 or 3 days per week in Sydney office (location-based)
  • Equal opportunity employer with commitment to diversity and inclusion
  • Accommodations available on request via accommodations@rippling.com
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Rippling

#1 Workforce Management System | HR, IT, Finance

Rippling eliminates the friction from running a business, combining HR, IT, and Finance apps on a unified data platform.

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