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Director of IT Engineering

Horizon3 AI· Security and IT
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Remote$218k - $256k + equityFull-timePosted 5d ago

About the role

Director of Information Technology leading internal IT for a remote-first SaaS security company, owning IT strategy, operations, and service delivery across distributed teams and ensuring secure, reliable technology experiences for a global workforce.

Responsibilities

  • Define and drive the multi-year IT strategy and roadmap, aligned with company goals and the broader Security & IT vision.
  • Own end-to-end accountability for the performance, quality, and outcomes of the Help Desk, IT Engineering, and Business applications teams
  • Own IT service delivery for a distributed, remote-first workforce, ensuring reliable endpoint, identity, and collaboration experiences for employees.
  • Build, lead, and develop a high-performing IT organization, including managers and senior individual contributors across Help Desk, Corporate Systems, and Infrastructure.
  • Establish and continuously improve IT operating rhythms, including intake, prioritization, change management, incident management, and communication practices.
  • Partner with Security, Engineering, and Compliance to design and operate secure-by-default IT environments, with strong identity, access management, device compliance, and data protection controls.
  • Oversee selection, implementation, and lifecycle management of core IT platforms and tools (e.g., identity and access management, endpoint management, MDM, collaboration suite, device and asset management, ticketing).
  • Own and optimize IT budgets, vendor relationships, and contracts, balancing cost control with reliability and user experience.
  • Define and track KPIs and SLOs for IT (e.g., ticket response and resolution times, employee satisfaction, device compliance rates, onboarding time-to-productivity).
  • Partner with People team and hiring managers to deliver smooth technology onboarding and offboarding for remote employees.
  • Ensure IT processes and documentation (runbooks, knowledge base articles, standards) are created and maintained.
  • Lead IT support for company events and hub environments as needed.
  • Serve as escalation point for complex IT incidents, collaborating on root cause analysis and remediation.
  • Communicate IT priorities, risks, and progress to executives and stakeholders.
  • As a People Leader: recruit, hire, onboard IT professionals, set operating rhythm for IT Leadership, establish success metrics, foster a culture of ownership and service excellence.

Qualifications

  • Significant IT experience (typically 10+ years) with at least 5+ years in people leadership roles
  • Proven track record owning IT strategy and operations for mid-sized or larger organizations, ideally in SaaS, security, or highly regulated environments
  • Experience managing other managers and developing them
  • Experience operating in a remote-first or hybrid workplace with distributed employees across time zones
  • Deep understanding of IT domains including: endpoint management, identity and access management (Okta/Entra or similar), collaboration suites (Google Workspace, Slack, Zoom), ITSM tooling (Jira Service Management), network/connectivity in hub locations, Enterprise AI administration, cloud infrastructure (AWS or similar)
  • Strong partnership history with Security, Engineering, and Compliance
  • Ability to design and implement IT processes at scale (intake, change, incident, problem, asset management)
  • Pragmatic in balancing ideal architectures with business realities while moving toward secure solutions
  • Excellent communication and ability to explain technical concepts to non-technical stakeholders
  • Strong vendor management (evaluation, negotiation, performance management)
  • High bias for action, ownership, and follow-through in ambiguous, rapidly changing environments

Skills

Required:IT strategy and roadmappingPeople leadershipEndpoint managementIdentity and access managementCollaboration suitesITSM toolingVendor management

Benefits

  • Inclusive Team
  • Growth Opportunities
  • Innovative Culture
  • Hybrid & Remote Work with Chicago office
  • Competitive Compensation including equity and benefits (health, vision, dental, flexible vacation, parental leave)
Last updated Oct 22, 2026. Interested? Apply on the company site.

About Horizon3 AI

Only Pentesting Platform Proven in Production

Continuously assess, fix, and verify your security posture. Securing enterprises across many attack surfaces.

PentestingSecurity PostureThreat DetectionVulnerabilitiesRisk AssessmentOffensive Security
Company profileWebsite

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