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Sales Development Representative (Taiwan), SME & Growth

Airwallex· SME & Growth Business
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SG - SingaporeFull-timePosted 5d ago

About the role

Sales Development Representative focused on the Taiwan market, supporting growth across new and existing customers by identifying, engaging, and qualifying prospects, while also managing a portfolio of SME customers to activate, adopt, and expand Airwallex products.

Responsibilities

  • Prospect, engage, and qualify Taiwan-based SMEs through calls, emails, social media, chat, and other outreach channels.
  • Identify customer needs, articulate Airwallex’s value proposition, and move qualified prospects toward product demonstrations or sales conversations.
  • Manage lead follow-up, CRM hygiene, activity tracking, and pipeline reporting to ensure strong visibility and execution.
  • Support a portfolio of SME customers in Taiwan by building relationships, understanding their business needs, and helping them adopt relevant Airwallex products.
  • Use customer conversations, product usage signals, and market insights to identify activation, retention, cross-sell, and upsell opportunities.
  • Proactively resolve customer blockers, flag at-risk accounts, and partner with internal teams to improve customer experience and commercial outcomes.
  • Share feedback from prospects and customers to improve outreach strategy, product adoption, and team processes.

Qualifications

  • Strong motivation and self-starting ability, with comfort operating in a fast-paced, high-growth environment.
  • Natural communicator who enjoys connecting with people, asking thoughtful questions, and building trust with customers.
  • Commercially minded, with the ability to identify customer needs, qualify opportunities, and support revenue growth.
  • Resilient and adaptable, with the ability to maintain performance amid changing market conditions and priorities.
  • Process-driven, with an interest in developing, documenting, and following scalable ways of working.
  • Strong relationship-building skills and the ability to work collaboratively with customers and internal stakeholders.
  • Results-oriented mindset with ownership, curiosity, and motivation to achieve KPIs.
  • Strong verbal and written communication skills in English and Mandarin to support customers in Taiwan.
  • Comfort using software tools and CRM systems to manage customer activity, track pipeline, and prioritize opportunities.
  • Strong interest in technology, fintech, payments, financial services, or helping SMEs grow globally.

Skills

Required:ProspectingCommunication (English, Mandarin)CRM toolingRelationship building
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About Airwallex

Trusted Global Payments & Financial Platform

Grow your business faster with Airwallex - global business accounts, high speed transfers, multi-currency cards, online payments, embedded finance, and more.

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